Customer Experience Representative - Lubbock Airport

Overview Enterprise Mobility is excited to announce an opportunity for a Customer Experience Representative (CXR) position at our Lubbock Airport! The Customer Service Representative (CXR) provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.  Starting pay: $14.50/hr with bonus potentialThis is a full-time position working 40 hours/week with benefits.Schedule: Sunday - Thursday from 4:00 pm - 12:00 amLocation: 5401 N MLK Blvd, Lubbock, TX, 79403 We offer:  Paid time offEmployee discountsRetirement savings planExtended Health Benefits (Medical, Prescription Drug, Dental and Vision)Life InsuranceTraining and development For additional information on this or any other department or division as well as career resources to help you apply for this posting, visit My Career on the Hub. Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years old.High school diploma or GED equivalent required.Must have at least 1 year of customer service, retail or administrative support experience.Must have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.No drug or alcohol related conviction on driving record in the past 5 years.Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following schedule: Sunday - Thursday from 4:00 pm - 12:00 am.