JOB DESCRIPTION:
JOB REQUIREMENTS:
- Excellent customer service skills.
- Strong verbal/written communication skills, ability to learn quickly, multitask in a fast-paced environment.
- Sales experience preferred.
- Experience within a goal-setting structure strongly preferred.
- Health & fitness-oriented mindset strongly preferred.
- Ability to contribute to a positive team environment.
- Flexibility to work early daytime, evening, and/or weekend hours as needed.
ADDITIONAL RESPONSIBILITIES:
- Greet members/guests promptly and enthusiastically; create a friendly, energetic, and welcoming atmosphere.
- Conduct studio previews for guests and new members.
- Maintain an organized and neat reception/front desk area.
- Respond immediately to member requests, inquiries, and concerns.
- On-board all clients properly through accurate digital and paper documentation.
- Conduct professional guest follow up and member communications, via email and phone.
- Establish and maintain an effective referral program
- Work closely with the fitness team to ensure that processes are fulfilled
- Attend and participate in OTF training programs, community events, and social media promotions.
- Complete daily studio cleaning activities.
- Participate in 1-2 OTF scheduled workouts per week.