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Form of workCome work for the Navy Exchange...where you can have a retail career with a purpose! We are a world-class retailer serving the best customers in the world: active duty and retired military and their families.
We also offer an excellent benefits package and the opportunity to grow your career with us.
No military affiliation is required.
This is a progressive position. If incumbent hired as a Sales Associate, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met.
Job Summary: Grade: NF01
As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a
company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for
our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational,
insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
CUSTOMER SERVICE
- Proactively engage and make a connection with customers.
- Asking questions and listening to customer's needs.
- Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
- Provide premier customer service.
- Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
ORGANIZATION
- Maintaining store appearance.
SALES
- Cross-selling products and knowing layout of the store.
- Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
- Upselling products.
- Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product
knowledge/specs.
- Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money
and returning accurate amounts to customer.
- Completing various forms of paperwork, reports, and reconciliation
INVENTORY
- Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May
participate in periodic inventories)
DEPENDABILITY
- Adherence to assigned work schedule. Accurate and complete follow through on work assignments
- Other Duties as assigned
QUALIFICATIONS
PRODUCT KNOWLEDGE
- Basic knowledge of products/merchandise
EXPERIENCE
- Retail experience, preferred but not required
COMMUNICATION SKILLS
- Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate
on the telephone with proper etiquette.
MATHETMATICAL SKILLS
- Basic math functions such as addition, subtraction, multiplication, and division.
REASONING ABILITY
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take
initiative independent of direct supervision.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve
stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon
location.
OTHER SKILLS
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
WORK HOURS
Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays
Job Summary: Grade: NF02
Sells electrical and electronic merchandise to customers using salesmanship and in-depth knowledge of merchandise. Explains technical or artistic
functionality of specialized household merchandise. Provides full range of customer service functions.
Duties and Responsibilities:
- Authorized at Class I and Class II stores only.
- Sell electronic goods where technical knowledge is required in such areas as: home entertainment systems, surround sound systems, Plasma LCD
HDTV, personal computers (PCs), DVD players, cameras, camcorders, MP3 players, etc.
- Provides instructions and assists customers with various type basic computer problems/questions such as system and equipment compatibility.
- Listen to the needs of the customer in order to inform customers of specific functionality of merchandise, and utilizes skills and knowledge to interest
customer in purchasing products.
- Explains, recommends various computer and audio/video merchandise and in-home installation services to customers to make buying decision.
- Describe product features, demonstrate its use, and explain the difference between various product models.
- Assists department manager in arranging space on sales floor, setting up promotional fixtures and displaying promotional merchandise.
- Counts promotional items before and after promotional event to determine quantities sold.
- Inspects returned computers and components, and audio/video merchandise for proper operation for return to stock and resale. Ensures equipment
returns are complete.
- May be assigned to more than one selling center/counter may operate a cash register or other sales related equipment. Verifies and accepts cash,
credit card/checks, etc.
- Practices loss prevention procedures and performs other related retail sales duties.
- May train other sales associates on the features and functionality of electronic products.
- Performs other related duties as assigned.
NF01
No experience required. High school graduate or equivalent preferred.
NF02
GENERAL EXPERIENCE: One year of responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND
SPECIALIZED EXPERIENCE: 18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses technical knowledge
of computers and electronics i.e. computers, cameras, video and audio equipment, stereo equipment, TVs, DVDs, etc, as it relates to quality, similarities and differences.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, junior college, technical school or other comparable institution above the high school level may be substituted on the
basis of one-half academic year of study for 6 months of experience provided such subjects relating to computers, home electronic sales and/or repair, photography, etc.
At any level, specialized experience may be substituted for required general experience.
We also offer an excellent benefits package and the opportunity to grow your career with us.
No military affiliation is required.
This is a progressive position. If incumbent hired as a Sales Associate, they may progress to the Sales Technician level without further competition once minimum qualifications of the Sales Technician position are met.
Job Summary: Grade: NF01
As a sales associate, you will be the face of our company! You get to highlight our brand and image while contributing to building our reputation as a
company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for
our products and services. Must be capable of learning about what we sell and are able to articulate our purpose in a manner that is educational,
insightful, and professional. Have a positive and outgoing nature that enjoys serving others and making a positive impact to the organization.
Duties and Responsibilities:
CUSTOMER SERVICE
- Proactively engage and make a connection with customers.
- Asking questions and listening to customer's needs.
- Directing customers to merchandise; informing them about upcoming events, promotions, mobile offers, STAR card
- Provide premier customer service.
- Cooperate and build positive, inclusive and respectful relationships; take accountability for your own actions and outcomes.
ORGANIZATION
- Maintaining store appearance.
SALES
- Cross-selling products and knowing layout of the store.
- Make suggestions to customer on latest trends and current promotions based on customer's individual needs.
- Upselling products.
- Learning product features; keeping up with the latest trends; leveraging company tools and technology to confidently provide the customer with product
knowledge/specs.
- Using a Point-of-Sales system, processing cash exchanges, discounts, gift cards, credit cards, debit cards (cash handling) including counting money
and returning accurate amounts to customer.
- Completing various forms of paperwork, reports, and reconciliation
INVENTORY
- Be the keeper of merchandise, complete all inventory processes and make sure merchandise is properly checked in and accurately ticketed. (May
participate in periodic inventories)
DEPENDABILITY
- Adherence to assigned work schedule. Accurate and complete follow through on work assignments
- Other Duties as assigned
QUALIFICATIONS
PRODUCT KNOWLEDGE
- Basic knowledge of products/merchandise
EXPERIENCE
- Retail experience, preferred but not required
COMMUNICATION SKILLS
- Strong interpersonal and communication skills. Ability to read, write, and interpret instructional documents such as safety rules, operating and
maintenance instructions, and procedure manuals. Ability to effectively communicate with customers, peers, and management. Ability to communicate
on the telephone with proper etiquette.
MATHETMATICAL SKILLS
- Basic math functions such as addition, subtraction, multiplication, and division.
REASONING ABILITY
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business. Ability to work as part of a team and take
initiative independent of direct supervision.
PHYSICAL DEMANDS/WORK ENVIRONMENT
This position involves constant moving, talking, hearing, reaching, grabbing and standing for at least two consecutive hours. May occasionally involve
stooping, kneeling, crouching, and climbing ladders. Vision abilities include close vision, color vision, depth perception, and ability to adjust focus.
Involves lifting at least 25 lbs. and up to 50lbs in some departments. Work typically performed indoors but may be assigned outdoors depending upon
location.
OTHER SKILLS
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
WORK HOURS
Available to work a variety of hours, which may include early mornings, evenings, weekends and holidays
Job Summary: Grade: NF02
Sells electrical and electronic merchandise to customers using salesmanship and in-depth knowledge of merchandise. Explains technical or artistic
functionality of specialized household merchandise. Provides full range of customer service functions.
Duties and Responsibilities:
- Authorized at Class I and Class II stores only.
- Sell electronic goods where technical knowledge is required in such areas as: home entertainment systems, surround sound systems, Plasma LCD
HDTV, personal computers (PCs), DVD players, cameras, camcorders, MP3 players, etc.
- Provides instructions and assists customers with various type basic computer problems/questions such as system and equipment compatibility.
- Listen to the needs of the customer in order to inform customers of specific functionality of merchandise, and utilizes skills and knowledge to interest
customer in purchasing products.
- Explains, recommends various computer and audio/video merchandise and in-home installation services to customers to make buying decision.
- Describe product features, demonstrate its use, and explain the difference between various product models.
- Assists department manager in arranging space on sales floor, setting up promotional fixtures and displaying promotional merchandise.
- Counts promotional items before and after promotional event to determine quantities sold.
- Inspects returned computers and components, and audio/video merchandise for proper operation for return to stock and resale. Ensures equipment
returns are complete.
- May be assigned to more than one selling center/counter may operate a cash register or other sales related equipment. Verifies and accepts cash,
credit card/checks, etc.
- Practices loss prevention procedures and performs other related retail sales duties.
- May train other sales associates on the features and functionality of electronic products.
- Performs other related duties as assigned.
NF01
No experience required. High school graduate or equivalent preferred.
NF02
GENERAL EXPERIENCE: One year of responsible experience in clerical, office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
AND
SPECIALIZED EXPERIENCE: 18 months progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled and possesses technical knowledge
of computers and electronics i.e. computers, cameras, video and audio equipment, stereo equipment, TVs, DVDs, etc, as it relates to quality, similarities and differences.
SUBSTITUTION OF EDUCATION FOR EXPERIENCE: Study completed in a college, university, junior college, technical school or other comparable institution above the high school level may be substituted on the
basis of one-half academic year of study for 6 months of experience provided such subjects relating to computers, home electronic sales and/or repair, photography, etc.
At any level, specialized experience may be substituted for required general experience.
