Sales Associate, National Harbor

The Sales Associate represents the brand image and is responsible for being a product knowledge expert, providing outstanding customer service, building individual sales volume, establishing and maintaining customer relationships, working effectively with other team members while demonstrating consistent adherence to Company standards and procedures.

The store is relocating to National Harbor in April of 2024!

Job Summary:

The Sales Associate represents the brand image and is responsible for being a product knowledge expert, providing outstanding customer service, building individual sales volume, establishing and maintaining customer relationships, working effectively with other team members while demonstrating consistent adherence to Company standards and procedures.

Responsibilities:

• Establish and maintain a client book to ensure a deep connection with clients and drives repeat business to achieve sales goals
• Consistently delivers memorable in store experiences to all clients; plans client appointments to maximize results
• Inform clients on in-store events and new product deliveries to enhance their experience and increase engagement
• Skilled at using multiple channels of technology to strengthen existing relationships and drive new client acquisition
• Possess broad range of product knowledge across all categories of the brand, takes initiative to stay informed to maximize selling potential
• Demonstrate an intimate knowledge of the product line with an ability to address a client’s total wardrobe needs across all categories
• Inform clients on brand services to ensure they can enjoy all Lafayette 148 has to offer
• Always puts the client first when resolving issues, exceeding expectations and provides consistent follow up correspondence
• Support the operational functions within the store, operational functions may include: opening/ closing procedures, inventory, and daily revenue reporting

Desired Background:

• Bachelors’ Degree

Experience:

• 3+ years’ experience of premium to luxury selling environment
• Existing client base/ book preferred

Skills:

• Ability to handle all service experiences in a positive and customer centric manner
• Strong customer service and communication (verbal and writing) skills
• Proficiency in utilizing available technology
• Must be flexible and have the ability work evenings, weekends and holiday schedules

Base Pay Range:
The base pay range for this position is $18.00 - $ 20.00, base pay offered may vary depending on skills, experience, and location.