Sales Associate

Position Overview:
As a Sky Zone Cashier, you will be responsible for providing exceptional customer service by accurately processing transactions, handling payments, and assisting guests with inquiries. You will be a vital part of ensuring a positive experience for guests visiting Sky Zone Trampoline Park.

Key Responsibilities:

• Customer Service:
• Greet customers in a friendly and welcoming manner.
• Provide information about Sky Zone's services, pricing, and promotions.
• Address customer inquiries and concerns professionally and promptly.
• Cash Handling:
• Accurately process cash, credit/debit card, and gift card transactions using a point-of-sale (POS) system.
• Count cash in the register at the beginning and end of each shift to ensure accuracy.
• Handle refunds or exchanges following company policies and procedures.
• Ticket Sales:
• Sell tickets for jump sessions, special events, and other Sky Zone attractions.
• Assist customers with selecting the appropriate ticket options based on their needs.
• Promotions and Upselling:
• Inform customers about current promotions, discounts, and membership options.
• Upsell additional services or products such as merchandise, party packages, or concession items.
• Customer Safety:
• Ensure guests adhere to safety rules and guidelines while inside the facility.
• Communicate safety instructions to customers before they enter the trampoline courts or participate in activities.
• Cleaning and Maintenance:
• Assist with maintaining cleanliness and organization at the cashier station and surrounding areas.
• Help with basic maintenance tasks such as wiping down surfaces, organizing merchandise, and restocking supplies.
• Teamwork:
• Collaborate with other staff members to provide efficient and seamless service to customers.
• Assist other departments as needed during peak hours or special events.

Qualifications:

• Previous experience in customer service, retail, or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong attention to detail and accuracy in cash handling.
• Ability to multitask and work in a fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays.
• Enthusiasm for working in a dynamic recreational environment.

Physical Requirements:

• Ability to stand for extended periods and move around the facility.
• Lift and carry up to 25 pounds.
• Bend, stoop, and reach to perform various tasks.
• Comfortable working in an environment with high noise levels and bright lights.

Note: This job description is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties may be altered or added at the discretion of management based on the operational needs of the business. This position also includes a weekly bonus incentive for top performers.

Job Types: Full-time, Part-time

Pay: $11.00 - $13.00 per hour

Expected hours: 10 – 24 per week

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Ability to Commute:

• Canton, MI 48188 (Required)

Work Location: In person