Sales Associate - Malak Jewelers

Rooted in family values and driven by a passion for excellence, Malak Jewelers stands as a prominent gem in Charlotte, North Carolina's retail jewelry landscape. As one of the largest family-owned jewelry stores in the region, we pride ourselves on an expansive and diverse selection, encompassing everything from high-end designer fashion and bridal jewelry, to one-of-a-kind estate pieces, luxury watches, unique custom designs, diamond & gemstones, and cultural 22-karat jewelry. Our commitment to cater to a variety of tastes and budgets, ensuring every client finds their perfect piece, is unmatched.

At Malak Jewelers, we believe in creating an experience, not just a purchase. Our team excels in offering exceptional customer service, guiding clients through our extensive collection in a welcoming, pressure-free environment. This approach has earned us a stellar reputation, reflected in our 5-star average rating on Google with over 1,370 reviews. We're not just selling jewelry; we're helping create and celebrate lifelong memories and moments.

We're looking for an experienced Sales Associate who can practice this customer-focused approach and is confident in their ability to close impressive sales.

Responsibilities

• Welcoming & greeting customers.
• Advising customers by providing information on our products.
• Advancing your knowledge about diamonds and gems
• Selling merchandise to consistently meet or exceed sales expectations.
• Providing outstanding customer service and a high-quality shopping experience to growing customer base.
• Processes payments and documenting sales by creating or updating customer profile records.
• Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.
• Understanding policies and procedures to be proficient in handling customer transactions and solving customer service issues appropriately.
• Performing store set up and closing operations, including opening and closing office area and moving jewelry to and from store safe and display areas.
• Performing basic store maintenance, merchandising, and other required activities to keep store clean, safe and inviting.

Requirements

• Previous fine jewelry and diamonds sales experience required.
• Excellent communication skills and ability to work with a team.
• Committed to continuous education through workshops, courses, & books.
• Proven sales record of diamond & jewelry sales
• Starting pay determined by experience in jewelry sales

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount

Shift:

• 10 hour shift
• 8 hour shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Required)

Experience:

• Sales: 3 years (Required)
• Customer service: 3 years (Required)

Ability to Commute:

• Charlotte, NC 28277 (Required)

Ability to Relocate:

• Charlotte, NC 28277: Relocate before starting work (Required)

Work Location: In person