Sales Associate - Kona

JOB SUMMARY:

The Maui Diver's Associate is the face of the brand to our customer and is responsible for educating and delivering highly satisfying brand experiences to our customer.

ESSENTIAL FUNCTIONS:

Drives total store results by consistently achieving sales per hour goals.

Sell based on turn system and romance techniques.

Communicate courteously and clearly with customers.

Demonstrates in-depth knowledge of all products and promotions.

Enter all customer data into CRM database and utilize customer data to follow up via phone or email.

Clientel existing customers to build return sales and increase loyalty.

Oyster set up - unpack oysters, oyster handling, and clip oysters. (Combination locations only).

Knowledge of add-on sale with Pick-a-Pearl - drill, set, and glue pearls to mountings.

Handle return, special order, layaway, and sizing requests.

Follow security guidelines no more than 3 items on a pad at a time.

Maintains awareness of all sales, promotions, and applicable ringing procedures.

Open/Close function: handle cash, handle jewelry, clean floors, showcases, and counters.

Conduct daily high-ticket inventory and store high-ticket items it safe.

Assist with price changes and pull backs.

Promote financing with customers and build the sale.

Maintains visual standards throughout store and assists in cleaning/housekeeping.

Maintains a safe working environment and communicates all maintenance issues with management.

Provide feedback on opportunities for improvement or any issues that affect store performance.

KNOWLEDGE, SKILLS, AND ABILITIES:

Possesses and demonstrates genuine and sincere desire to provide excellent customer service both internally and externally.

Demonstrates the ability to work within a team environment, take initiative, and be able to work without direct supervision.

Effective communication skills, time management, organizational skills, ability to be detail and multi-task oriented, follow-through, and complete all projects in a timely and efficient manner

Ability to stand for long periods of time and work in an outdoor environment while exposed to the elements.

Bending and kneeling is required and reaching into tight awkward spaces.

Flexible to the needs of the business, work varying shifts, primarily during peak periods.

Additional responsibilities as assigned by manager.

EDUCATION AND EXPERIENCE:

2 years prior sales experience a plus preferably in a commission based environment.

Computer skills with Microsoft Office Suite experience. POS system, basic math, and cash handling experience.

Prior experience with SalesForce software preferred.

AVAILABILITY:

Full time-Candidates must be available a minimum of eight hours per day and be available to work Friday, Saturday, Sunday, and holidays. Additionally, full-time candidates must be available to work at least three evening/closing shifts per week.

Part-time-Candidates must be available a minimum of six hours per day and be available to work Friday, Saturday, Sunday, and holidays. Additionally, part time candidates must be available to work at least three evening/closing shift per week.