Sales Associate

The primary focus of Dillard’s Sales Associates is customer satisfaction. This includes activities like helping customers locate merchandise, addressing their concerns and escalating them as needed, and informing them of upcoming promotions. In addition, you will be expected to keep your work area clean and well-organized during downtime as well. The primary job responsibilities of Sales Associates at Dillard’s include:

• Working the cash register and making correct change
• Processing returns while adhering to store policy
• Helping customers with a variety of concerns
• Putting away merchandise and restocking as needed
• Informing customers of active and upcoming promotions

Responsibilities:

• Set and achieve personal sales goals while supporting the goals of the team
• Greet customers in a timely, professional and engaging manner
• Provide honest and confident feedback to customers regarding merchandise style and fit
• Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events
• Consistently seek new fashion and product knowledge to act as an expert for the customer
• Open new Dillards Rewards accounts as a means of building customer relationships
• Work as a team player to ensure each customer receives the best service possible
• Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning

Qualifications:

• Have a high school diploma, or equivalent (preferred)
• Proven ability to set and achieve sales goals
• Competitive drive and entrepreneurial confidence to succeed in a commission-based environment
• Demonstrated ability to develop relationships with customers and coworkers
• Knowledgeable and enthusiastic about fashion
• Ability to positively and proactively handle customer concerns and prioritize multiple tasks in a fast-paced environment
• Ability to quickly learn new procedures and processes
• Strong organizational and follow-through skills
• Excellent communication and interpersonal skills
• High level of ownership, accountability and initiative

The Sales Associate position at Dillard’s is an excellent choice for individuals who love working with people and who have a knack for fashion. With job duties that primarily focus on customer satisfaction, your people skills will prove to be your most important asset with this position.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 38 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work Location: In person