Sales Associate

Work With Purpose

At Five Star Senior Living, our people are the critical link to those we serve, and it is their vitality, energy, and caring nature that allows us to fulfill our mission of enriching and inspiring the journey of life. In addition to nurturing and advancing the lives of our residents, our team members enjoy meaningful opportunities for personal and professional growth, within a supportive culture centered around advancing their lives, as well.

The Opportunity

We are actively looking to add a Sales Associate to our team. The Sales Associate will maintain and improve upon occupancy levels of our community in accordance with marketing and business plans. Sales Associates utilize established sales processes and systems to perform job duties, track information, compile data and achieve desired community occupancy goals. The sales process consists of assisting prospective residents, their family members, and/or advisors in the prospects decision-making process by understanding their needs and educating them about the community’s services, programs and benefits.

What You’ll Do

Build Rapport

• Establish and maintain client relationships.
• Discovery of the prospect’s personal and medical needs and desires.
• Identify and communicate effective solutions to these needs and desires with the community's products and services and closing and post-sales activities.
• Present a warm and welcoming presence to guests, visitors, residents, families, and staff.
• Develop relationships with physicians, residents, and referral sources regarding the expected discharge plan.
• Create, unique, and personal follow up for potential residents and their families.
• Maintains current knowledge of key competitors, strengths, and weaknesses.

Execute

• Supports the efforts of the sales team to meet or exceed sales and move-in goals and defined for the community by the RDSM/RDO.
• Conducts sales activities as requested by the Sales Director. These activities may include telephone follow up to the lead base, tours, home visits and sales calls.
• Completes and maintains the Five Star CRM (lead data base) for all potential residents and referral contacts within 24 hours of time of activity. This includes documentation of all completed and scheduled sales activities, including move-ins and move-outs.
• Facilitate and assists with the completion of the resident move in process and completes all necessary paperwork.

What You’ll Bring

Experience & Education

• High School Diploma or equivalent with some college preferred.
• Experience working with seniors preferred.
• Proven success working with computers including Microsoft Office Suite and contact management software applications.
• Maintains a flexible schedule to accommodate the needs and schedules of prospects. This may require evening and weekend availability to accommodate move-in dates.
• Excellent written and verbal communication skills as well as presentation skills.
• Proven computer skills including Microsoft Office Suite and contact management software.

We Got You

We see and support the whole you. Because investing in you, and all our team members, is the first step in making a difference in the lives of others.

• Comprehensive Medical/Dental/Vision
• 401k + Match
• Competitive PTO
• Life, Disability & other supplemental benefits
• Professional Development Funds
• Wellness Coaching & Personal Support Benefits
• Recognition & Reward Programs

Is This You?

Beyond checking off the boxes, we’re looking for someone who shares our deep sense of purpose and passion for advancing the lives of others.

• Puts People First – You have an authentic connection to our vision of a world in which the quality of life is ageless, and a desire to advance our culture by always respecting and empowering our team members, residents, and families.
• Customer Focused – You strive to build and strengthen customer loyalty by delivering exceptional hospitality, thoughtful solutions, and innovative customer attraction and retention strategies.
• Results Oriented – You’re forward thinking, seeing the big picture as you lead with empathy and drive to exceed results. You firmly believe that the way in which we achieve results is just as important as what we accomplish together.
• Drives Operational Excellence – You encourage a mindset of continuous improvement. You respect ideas, collaborate, and empower others to elevate how and what we deliver for our customers and each other.
• Embraces Change – You’re a change driver! A positive communicator who engages all key stakeholders to help them anticipate and embrace what’s next, you’re always adjusting the target for continuous improvement.

EEOC

Five Star prohibits discrimination against any applicant or employee with regard to or on the basis of race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. In addition to federal requirements, Five Star complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has communities and/or facilities. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

In addition, Five Star expressly prohibits any form of workplace harassment based on race, color, religion, national or ethnic origin, age, ancestry, sex, pregnancy (including pregnancy, childbirth, lactation and related medical conditions), gender, gender identity and expression (including transgender), sexual orientation, mental or physical disability, military status, certain criminal records, genetic information (including characteristics and testing), HIV testing, a personal admission to a facility for the care and treatment of a mentally ill person and taking of parental leave or membership in any other category protected by applicable law. We will not tolerate harassment of employees in the workplace, or in other settings in which employees may find themselves in connection with their employment. Improper interference with the ability of Five Star’s employees to perform their job duties may result in discipline up to and including discharge. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination harassment or retaliation, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any federal, state, or local law is prohibited and will not be tolerated.