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Form of workJob Description
Benefits:
We are looking for an enthusiastic and driven Sales Assistant to join our team. The successful candidate will have experience and knowledge in the full sales cycle and be responsible for assisting customers throughout the buying process and providing excellent customer service, from greeting customers in the showroom, helping them find products, generating new leads, proactively following up, and actively networking to maintain relationships to shipping and aftercare. The ideal candidate will have enthusiasm for connecting with people, a strong understanding of sales techniques and strategies, excellent verbal and written communication skills, be highly organized, and have proven ability to work independently as well as part of a team.
Responsibilities:
Cosulich Interiors & Antiques is a small family-run business in retail one-of-a-kind vintage and contemporary Italian home furnishings (Lighting, Furniture, Decor, and Art) based in New York, NY. We are fast-paced on demand, customer-centric and collaborative.
Our goal is to offer interior designers and architectural professionals with unique artistic pieces as well as a customizable line, by collaborating with various artisans in Italy and focusing on the highest level of craftsmanship and tradition with a very personalized stellar customer service.
Our work environment is an open space office showroom open to the public:
- Paid time off
- Training & development
We are looking for an enthusiastic and driven Sales Assistant to join our team. The successful candidate will have experience and knowledge in the full sales cycle and be responsible for assisting customers throughout the buying process and providing excellent customer service, from greeting customers in the showroom, helping them find products, generating new leads, proactively following up, and actively networking to maintain relationships to shipping and aftercare. The ideal candidate will have enthusiasm for connecting with people, a strong understanding of sales techniques and strategies, excellent verbal and written communication skills, be highly organized, and have proven ability to work independently as well as part of a team.
Responsibilities:
- Greet customers in a friendly and professional manner in person, via email, or over the phone, take their details and open conversation to their needs
- Provide excellent customer service to ensure customer satisfaction through verbal and written ways of being.
- Have knowledge of our products and assist customers in finding the right product for their needs, in person, via phone, or by email.
- Manage and get answers for all customer questions and provide product and shipping information, in person, via phone, or by email.
- Ability to track and follow through customer inquiries from lead to various follow-ups, to sale completion.
- Ability to use and keep client CRM accurate and up to date.
- Create invoices and proposals, process payments and maintain accurate records of transactions and documents.
- Proactive reach out via phone and email to clients to generate new sales leads, follow-ups, engagement, or upselling.
- Maintain a neat and organized work area.
- Liaise between the managing director, logistics, and marketing team on transport, special projects, and events.
- Proactive outlook to achieve monthly and yearly sales goals.
- Assist with showroom sales events.
- Minimum 3 years experience in sales in a retail luxury sales environment in design or fashion industry including lead generation, customer relations and sales follow-through, shipping, and data management.
- Understanding of home furnishing inventory and customizations essential
- Knowledge in sales of luxury goods.
- Proven experience preparing detailed quotes.
- Ability to think creatively to provide answers and exceed customer needs
- Italian, or French speaking helpful and not essential
- College degree preferred, preferably in a creative field, business, marketing, or communications
- Excellent written and verbal communication skills in sales to transmit professionalism and confidence to keep clients engaged.
- Computer skills & Proficiency in technology with a working knowledge of Mac Suite, google sheets (or equivalent), and Chrome. Ability to learn and adapt quickly to new technologies and programs.
- Experience ringing up customer purchases on the POS register a must.
- Ability to excel and manage a high-stress, time-sensitive industry with demanding clientele
- Confident and persevering to proactively engage with clients and to pursue answers.
- Customer Focused, Excellence in Teamwork, Demonstrates Respect, Utilizes Critical Thinking, On-going Passion for Learning, Adaptability
- Polished professional in appearance and demeanor
Cosulich Interiors & Antiques is a small family-run business in retail one-of-a-kind vintage and contemporary Italian home furnishings (Lighting, Furniture, Decor, and Art) based in New York, NY. We are fast-paced on demand, customer-centric and collaborative.
Our goal is to offer interior designers and architectural professionals with unique artistic pieces as well as a customizable line, by collaborating with various artisans in Italy and focusing on the highest level of craftsmanship and tradition with a very personalized stellar customer service.
Our work environment is an open space office showroom open to the public:
- International workforce
- On-the-job training
- Growth opportunities
