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Form of workJob Description
Position Description: Position Summary: The SALES and LEASING SPECIALIST is the property's sales representative whoseprimary duties are to greet prospects, to present professionally the features and benefits of theirassigned community and properly secure lease agreements from qualified persons. A SALES andLEASING SPECIALIST is very service oriented professional and strives to make current residents feel welcome and comfortable in their community. Essential Job Functions:- Greets prospective residents, qualifies, determines needs and preferences, professionallypresents community and specific homes while communicating features and benefits,emphasizing the benefits of mobile homes and being part of our community.- Ensure all application information is submitted in a timely manner, is complete and accurate;tracks all application progress with 3rd party lenders to ensure additional information andpaperwork requests are fulfilled. Contacts applicant with results.- Completes guest card information form on all prospects, send thank you notes and performsfollow-up.- Ensure all homes available for sale or rent are properly identified and in prime condition prior toshowing to prospects.- Correctly completes and submits all lease documents by required deadlines and enters into RentManager; contact and follow up with corporate Lease Coordinator for review, approvals, andfollow-ups to complete leases in a timely fashion.- Send resident communications through letters, emails, and software generated notification.- Enter notes in Rent Manager related to all communication with residents and attemptedcommunication.- Develops friendly, professional relationships with residents. Answers calls in a timely manner,routes calls, takes messages, and answer questions.- Remains current on customer needs, industry trends, market activities, and competitor actions.Contributes ideas to the manager for marketing property and for improving residentsatisfaction.- Physically inspects property routinely, picks up litter and reports any service needs tomaintenance staff.- Inspects move-outs and vacancies and perform routine inspections of occupied rental homes.MPC Housing Company LLC- Participates in community events to increase awareness of home ownership, attract newprospects, and maintain positive resident relations.- Organizes and files reports, leases, and paperwork appropriately.- Attends company meetings as requested, completes all required training.- Maintains professional and positive relations with 3rd party contractors and vendors, monitorsactivities and reports service issues to manager.- Conducts all business in accordance with company policies and procedures, Fair Housing,Americans with Disabilities Act, Fair Credit Reporting Act, and follow all other state and federalregulations and laws.Competencies and Skills- The ability to anticipate and respond to customers accordingly.- Must be able to relate well to others across functional business units to build rapport.- The ability to use active listening skills with critical and analytical thinking to understandresidents requirements and needs.- Excellent written and verbal communication skills.- Must have focused, outstanding customer service skills to attend to residents needs andpreferences and to keep company and resident information confidential.- The ability to quickly recover and overcome disappointment and rejection.- Above average computer literacy to successfully navigate fundamental computer operations,learn and use new software systems, online advertising and marketing platforms, Proficiency inMicrosoft Office Suite.- Strong organizational skills to properly manage high volume of customer contacts, application,and lease administration, stay productive and efficient with daily tasks and meeting deadlines.Supervisory ResponsibilityEducation and Experience: High School diploma or equivalent Sales and customer service experience is required Property Management experience is a plus; knowledgeable of Fair Housing Laws Familiarity with manufactured housing is a plus Bi-lingual, Spanish is a plus Additional Information: Background authorization required as a condition of employment. Job Advertisement: About UsPeak Management Company LLC owns and operates Manufactured Housing Communities across 7 states with over 3,000 sites. We proudly focus on providing affordable home buying and rental options with top stellar community management and resident service.In addition to a competitive base wage this position is paid a lucrative commission on all new home sale and rental leases closed. $$$ $13.00 - $16.00 Hourly
