Sales and Design Consultant

Oskar Huber Furniture & Design is a long standing, family-owned, home-furnishings retail and custom design center that holds a reputation of providing outstanding customer service and quality products. We are seeking a talented Interior Designer and/or Furniture Sales Consultant to join our team. This opportunity offers a successful career with the potential to earn 100K+. Our ideal candidate will possess excellent customer service skills and a passion for design.

Job Summary:

Furniture Sales and Design Consultants are part of a high-performance sales force that is responsible for engaging customers, listening to their furniture needs, offering knowledgeable recommendations, and providing an exciting shopping experience.

Duties and Responsibilities:

• Achieve success by ensuring that all prospects are greeted in a warm and timely manner (within 1 minute of the customer entering the store)
• Qualify prospects by asking a series of questions to help identify the merchandise desired, style, size, quality, and budget
• Determine if a house call is necessary and if so, present the process and follow through if the prospect is so inclined
• Present prospects the appropriate home furnishing selections including fabric and style combinations
• Suggest furniture size, period, style, color, fabric, and wood that will complement customer's home (and other furnishings) and provide a solution to the customer’s needs
• Explain quality of furniture with customer including fabric, finish and quality of construction.
• Maintain current knowledge of product line features and benefits for all products on the sales floor and review new products when they come onto the floor
• Adhere to in-home design expectations and policies; maintain current driver’s license and auto insurance in good standing for company record keeping
• Conduct sales in a professional manner; maintain knowledge of the layout of the showroom.
• Attend training seminars or meetings as scheduled
• Will work “up system” and “over-flow” on the sales floor in a professional and fair manner; ability to be a team player
• Completes all paperwork related to Sales and service promptly according to company procedures.
• Follow-up with all customers through the use of thank you cards, phone calls, etc. to ensure satisfaction, obtain repeat Sales and ask for referrals. Make regular, planned follow-up calls to customers who have delayed their buying
• Maintains a properly functioning and thorough customer account file
• Receives payment, obtains credit authorization and verifies other payment methods according to company procedures
• Facilitates customer complaints regarding delivery of damaged or incorrect merchandise.
• Uses computer database to research availability of merchandise and status of orders to assist customers
• Maintain assigned area of showroom
• All Design Consultants will share the responsibility of assisting with non-selling duties such as organization of sales floor and sales related housekeeping responsibilities
• Adhere to company policy requiring all Design Consultants to work their scheduled hours
• Work a schedule of assigned shifts and hours
• Ability to have flexibility with a work schedule to meet customers’ needs
• Other duties as assigned.

Education, Experience, and Qualifications:

• High School Diploma or Higher Education
• Interior Design Certification or design experience; sales experience preferred
• Computer skills necessary; ability to work with company computer software
• Excellent listening and communication skills
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Ability to space plan
• Must be able to pass criminal background check and drug screen
• Provide and maintain valid driver’s license and auto insurance for company record keeping

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to walk the sales floor including stairs and stand for long periods of time
• Ability to manage, carry, and use catalogs and fabric bundles easily
• Ability to visit customers’ homes