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Form of workJob Description
About PEPID
For more than 25 years, PEPID has been a leading developer of clinical and drug information resources and mobile applications for healthcare providers, hospitals, and schools. PEPID’s complete catalog of healthcare information solutions support thousands of institutions across the globe. Extensive, intuitive, and easily integrated – PEPID’s clinical and drug databases strengthen critical decision-making at any point-of-care. We are seeking a highly organized Sales & Customer Support Agent who is looking to gain valuable experience and grow their career. Candidates are expected to have strong organizational, scheduling, communication skills, familiarity with basic sales concepts, IT troubleshooting, and a get-it-done mindset. If you are looking to market a product you believe in and a place to call home, PEPID is the place for you. Find out more at pepid.com/careers.
Responsibilities Include
· Customer Support Responsibilities
o Assisting customers with the installation and general usage of our app (iOS, Android, Online Portal)
o Software Quality Assurance Testing
o Verify and error-check product builds and releases
o Troubleshooting, provisioning, testing, and working on technical releases
o Manage an inbound technical support chat, phone line, and email queue
· General Responsibilities
o Assist with data and CRM administration
o Able to maintain schedules, project checklist/plans, and processes through various project management softwares
o Work in a small, agile team environment that involves collaboration and teamwork to achieve the best results
· Sales Responsibilities
o Assist customers with purchasing and renewing a subscription-based service/app
o Manage an inbound pipeline of prospects within a CRM (both during a trial and before a subscription expires)
o Outstanding organizational skills to ensure proper call follow-up with prospects
o Perform upsells of additional relevant products based on needs-based sales tactics
o Document all prospect/client communication into a CRM database
o Work in a short-cycle sales environment, with most prospects moving through the pipeline in 2 weeks
o Manage an inbound sales chat, phone line, and email queue
Required Education and Experience
· BA/BS Degree in Business, IT, Marketing, a related field, or equivalent experience
· 1+ years in a professional office role demonstrating strong organizational & communication skills
· Able to manage and track multiple inbound queues and meet strict deadlines
· Excellent interpersonal and collaboration skills, with willingness and the ability to communicate at all levels both internally and externally
· Ability to lift up to 25lbs
· Able to travel up to 10% domestically
· Must be eligible to work in the US
· Must be local to Phoenix-metro area - no relocation assistance is offered for this role
Qualifications of Interest
· Basic Familiarity with any of the following:
o Basic Understanding of Technical Languages
§ SQL (MS SQL, MySQL)
§ AJAX
§ iOS (Swift, Objective C#)
§ Web Dev (HTML, CSS)
§ ASP, .NET
§ Python
§ XML, JSON
§ Other languages
o Microsoft Suite of Services
§ SharePoint
§ PowerShell,
§ MS Office
§ OneDrive, Flow, Access, etc
o WordPress, WooCommerce
· Any experience in Healthcare, Healthcare IT, or Technology spaces
· Experience with tasking systems and CRMs (Monday.com and ActiveCampaign Preferred, all others welcome such as Salesforce, Hubspot, and more)
- Experience working with cross-functional teams including medical professionals, software engineers, network engineers, and more to solidify deliverables and expectations for clients
- Familiarity with HL7 standards and standard coding nomenclatures (ICD-10, RxNorm, SNOMED, etc)
Compensation:
· Base salary plus monthly commissions
· Paid vacation, health, dental, vision, life insurance, short term & long-term disability insurance
