Address
Form of workCompany Overview
SageNet unites Internet of Things (IoT) managed services with wireless expertise to deliver secure, user friendly, and innovative monitoring solutions. With our Enterprise Managed Services, organizations can easily develop, deploy, monitor, and support devices across multiple mobile platforms and operating systems. Services include hardware procurement, API and development integration, data capture and analytics, and 24/7/365 monitoring and support. With the SageIOT platform, organizations can streamline operations, enhance asset functionality, increase customer loyalty and employee productivity. The company's complete, turnkey services support, monitor and manage asset access to more than 7,000 unique locations across North America.
Job Purpose
As a SageIOT NOC Associate you will thrive in a fast-paced customer support center environment while balancing a multitude of tickets, escalations, and projects. Your responsibilities will include monitoring and upholding the deployment of SageIOT managed devices globally, alongside addressing customer and internal escalations, and ensuring adherence to reporting standards, both scheduled and adhoc.
Required Qualifications
Preferred Qualifications
Working Conditions
Physical Requirements
Classification*: Non-Exempt
Position Type: Full-time
Travel Requirements: Negligible
Direct Reports: None
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.
Please contact Katie.Halstead@SageNet.com for any questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
SageNet unites Internet of Things (IoT) managed services with wireless expertise to deliver secure, user friendly, and innovative monitoring solutions. With our Enterprise Managed Services, organizations can easily develop, deploy, monitor, and support devices across multiple mobile platforms and operating systems. Services include hardware procurement, API and development integration, data capture and analytics, and 24/7/365 monitoring and support. With the SageIOT platform, organizations can streamline operations, enhance asset functionality, increase customer loyalty and employee productivity. The company's complete, turnkey services support, monitor and manage asset access to more than 7,000 unique locations across North America.
Job Purpose
As a SageIOT NOC Associate you will thrive in a fast-paced customer support center environment while balancing a multitude of tickets, escalations, and projects. Your responsibilities will include monitoring and upholding the deployment of SageIOT managed devices globally, alongside addressing customer and internal escalations, and ensuring adherence to reporting standards, both scheduled and adhoc.
Required Qualifications
- Strong analytical and problem-solving skills coupled with the ability to multitask effectively
- Acute attention to detail
- Exceptional customer service skills and adeptness in communication (verbal, non-verbal, and written) Team player with the ability to work well independently
- Flexible availability (e.g., must be able to be a part of a rotating on-call schedule)
- Knowledge of Microsoft applications with a strong focus on Excel
- General understanding of network concepts (e.g., IP addressing/subnets, ping, firewall)
Preferred Qualifications
- Experience with Mobile Device Management (MDM) environments such as AirWatch
- Experience Troubleshooting Cellular Connections
- Solid networking knowledge, including cellular IoT networks
- Familiarity with non-consumer operating systems such Linux
- Experience in making API calls via a REST API service
- Understand of embedded hardware and software
- Knowledge of IOT devices and their functionality
- Familiarity running and troubleshooting network services on remote hosts (such as FTP/SFTP/HTTP)
- Proficiency with at least one of the following languages (Java, Ruby, Python, Bash, PHP)
- Demonstrated experience working with databases
- Experience with cloud or remote managed devices, including Amazon Web Services (AWS) like S3.
Working Conditions
- Productively work in a hybrid work environment which consists of 2 mandatory "all-in" days, 1 variable day, and 2 virtual days. Hybrid work environment is applied per position/department and may be subject to change per changes in the Policy.
- Work productively in a corporate office space and remotely
- Business casual in office, and business professional in front of customers
Physical Requirements
- Must be able to perform work in front of a dedicated workspace for extended periods of time
- Be able to sit for long periods of time without problem
- Extensive use of fingers and hands for typing
- Extensive use of eyes
Classification*: Non-Exempt
Position Type: Full-time
Travel Requirements: Negligible
Direct Reports: None
Attention All Third-Party Agencies, Headhunters, and Recruiters
SageNet will not accept candidate submission by unsolicited third parties through this site or any company email address. All unsolicited candidates presented to SageNet will be considered the property of SageNet. SageNet will not be responsible for any fees associated with unsolicited candidates, nor will a contractual relationship be formed by the submission. SageNet is not obligated and will not under any circumstances pay any fees to said third parties submitting candidates in this manner. SageNet only forms contracts with recruiters with whom we have an established business relationship and with whom we have in place a signed agreement. All contact with SageNet from third parties must be through our Talent Acquisition Department. Any contact made outside of the SageNet Talent Acquisition Department by a third party will cancel any future business relationships between the third party and SageNet.
Please contact Katie.Halstead@SageNet.com for any questions.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
