Rooms Operations Manager

The George Washington Hotel is the premier event venue in the tri-state area. We are located in the heart of Washington, PA. At The George Washington Hotel and Event Venue, we pride ourselves in being the best. We are currently seeking front desk personnel. All candidates must be hardworking and fun loving. We'll rely on you to keep our historic facilities on the cutting edge of top rated customer service.

Responsibilities and Duties

service, product quality, risk management, and overall cleanliness and maintenance of the hotel property.

Position Summary:

• Effectively lead hotel staff utilizing a participative style – this means effective communications, timely coordination, problem solving and follow-up.
• Develop a detailed annual operating budget. Assure achievement of annual budget in revenues and profits. The budget is an operating plan and defines required levels of achievement of the General Manager and his/her staff.
• Develop a method for the weekly planning of operation, staffing and cost expenditures that are in line with forecasted sales and costs.
• Develop and implement corrective actions for Profit and Loss Statement Critique. Immediate follow-up to ensure effectiveness of corrective actions.
• Review cost controls and direct corrective actions to ensure adherences at all times.
• Review all wage and salary increases making sure they are in compliance with approved wage scales and compensation guidelines.
• Responsible for analyzing future booking of room nights and banquet sales. Identify weak periods ahead of time and develop corrective actions; follow-up to ensure successful implementation of corrective actions.
• Review pricing and rate structures. This includes both the cost of increases and competitive pricing in room rates, restaurant, lounge and other areas. Ensure recommendations and implementation of price increases on a timely basis as warranted.
• Through personal leadership and example, establish a friendly, service-oriented approach to guests that is exhibited by all hotel departments.
• Review Front Office results in maximizing rooms revenue.
• Ensure that training is an ongoing function at the hotel and includes new associates as well as existing associate training.
• Ensure property is engage and following the company Guiding Principles and Drivers at all times
• Oversee all aspects of Housekeeping Departments
• Complete Monthly Linen and Product Inventory
• Inspect guest rooms daily

The ideal candidate for this position will have the following characteristics:

• Ability to work independently, prioritize work and ask for clarification when needed
• Strong work ethic.
• Successful management experience of at least three (1) years in Hotel Operations, and Hotel Sales.
• Excellent oral and written communication skills
• Proven records of commitment and professionalism in meeting the challenges and pressures of a 24-hour, 7-day week operation.
• Posses integrity as proven through sound business ethics
• Proven effective management style to include:
• problem-solver
• self starter
• strong leadership skills
• functions well under pressure
• effective verbal and written communication skills
• consistent performer/achiever
• Proven management abilities in regards to:
• Planning short and long range goals
• Forecasting
• Total hotel profit and loss analysis
• Proficiency with MS Word, Excel, PowerPoint and ten-key calculator
• Excellent organizational and time management skills, ability to take initiative and handle multiple projects simultaneously.
• Lift and carry approximately Fifty (50) pounds.

Essential Functions:

• Position requires the availability to work flexible days Monday through Sunday including holidays.
• Position requires the availability to sit / walk and stand for prolonged periods of time

Schedule:

• 10 hour shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 2 years (Preferred)
• Hotel Sales: 2 years (Preferred)
• Hotel Financials: 2 years (Preferred)

Work Location:

• One location

COVID-19 Precaution(s):

• Personal protective equipment provided or required
• Plastic shield at work stations
• Temperature screenings
• Social distancing guidelines in place
• Sanitizing, disinfecting, or cleaning procedures in place

Job Types: Full-time, Part-time

Education:

• Bachelor's (Preferred)

Experience:

• Hotel management: 2 years (Preferred)
• Front Desk: 2 years (Preferred)

Work Location: In person