Rooms Operations Manager

When you're an Atrium Associate, you're a part of a crucial workforce providing the ultimate 'Home Away From Home' for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:

• Daily Pay
• Significant Travel Discounts on Marriott and/or Hilton properties
• 401k Plans
• Medical Insurance
• Other property specific benefits

Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
Hotel:
Kansas City Embassy Suites
Rooms Operations Manager
Full time
Embassy Suites KCI
7640 NW Tiffany Springs Pkwy
Kansas City MO 64153
Reports To: General Manager or Assistant General Manager
Operations Manager - Hospitality
We are currently seeking a dynamic and versatile Operations Manager to join our team. This multi-purpose role will serve as the primary point of contact for our esteemed guests, ensuring the delivery of exceptional guest service at four-diamond standards. The Operations Manager will be responsible for overseeing various areas of hotel operations and will have the opportunity to cross-train in different departments, fostering a flexible and well-rounded skillset. If you are ready to move your career forward, cross train and prepare to be an Executive Committee member or GM, then this might be the role for you.
Key Responsibilities:

• Serve as the main liaison for our honored guests, ensuring their needs are met and surpassing their expectations in terms of service and satisfaction.
• Uphold and maintain four-diamond standards across all guest service areas of the hotel.
• Receive cross-training in various departments, including banquet management, guest services, and support operations in restaurants and bars.
• Flexibly assume different roles within the hotel operations, adapting to the demands of the business and ensuring seamless service delivery.
• Collaborate with department managers to develop and implement strategies to enhance guest experiences and improve overall operational efficiency.
• Train, motivate, and lead a diverse team, fostering a positive work environment and promoting professional growth.
• Maintain a high level of attention to detail, ensuring that all operations align with the hotel's quality standards.
• Act as a problem-solver, addressing guest concerns promptly and effectively.
• Develop and nurture strong relationships with guests, staff, and other stakeholders to facilitate clear communication and exceptional service.
• Monitor financial performance and contribute to budget management efforts.
• Assist in the recruitment, training, and performance evaluation of team members.

Qualifications:

• Previous experience in a hospitality operations management role is essential.
• Previous F&B experience, preferable in banquet operations.
• Demonstrated ability to deliver exceptional guest service and maintain high standards.
• Excellent interpersonal and communication skills, both verbal and written.
• Detail-oriented with the ability to handle multiple tasks and prioritize effectively.
• Flexible and adaptable, able to work in different operational roles within the hotel.
• Leadership qualities, inspiring and motivating teams to achieve excellence.
• Strong problem-solving skills and the ability to handle guest concerns with professionalism.
• Proficient in financial analysis and budget management.
• Cross-training experience in banquet management, guest services, and support operations is highly desirable.
• Willingness to work a flexible schedule, including weekends and holidays.

If you are a dynamic professional with a passion for delivering exceptional guest service and seeking a multi-faceted role within the hospitality industry, this position offers an exciting opportunity for career growth and development. If you are ready to prepare yourself to be an Executive Committee member or GM, then this might be the role for you.
Join our team as an Operations Manager and be an integral part of our commitment to providing unforgettable experiences for our valued guests. Apply now!
Qualifications:
Required Prior Experience:
Minimum 2 years of hospitality, Food & Beverage experience,
At least 2 years of prior supervisory experience
Required Education:
High school diploma or equivalent
Preferred Education:
Bachelor's Degree in related field
Required Technology:
Basic computer knowledge, including the Microsoft Suite of Word, Excel, PowerPoint Outlook, and Teams
Physical:
Able to lift 50lbs occasionally
Able to lift 10lbs regularly
Able to stand/or walk for duration of scheduled shift
Other:
Able to work a flexible schedule to include evenings, nights, weekends, holidays, and special events
Competencies:
(65) Managing Vision and Purpose
Communicates a compelling and inspired vision or sense of core purpose; talks beyond today; talks about possibilities; is optimistic; creates mileposts and symbols to rally support behind the vision; makes the vision sharable by everyone; can inspire and motivate entire units or organizations.
(15) Customer Focus
Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
(60) Building Effective Teams
Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
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Atrium Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Atrium Hospitality brinda igualdad de oportunidades de empleo a todos los empleados y aplicantes de empleo y prohibe la discriminacion y el acoso de cualquier tipo sin distincion de raza, color, religion, edad, sexo, origen nacional, estado de discapacidad, genetica, estado de veterano protegido, orientacion sexual, genero de identidad o expresion, o cualquier otra caracteristica protegida por las leyes federales, estatales o locales. Esta politica se aplica a todos los terminos y condiciones de empleo, incluido el reclutamiento, la contratacion, la colocacion, la promocion, la terminacion, el despido, el retiro, la transferencia, las licencias, la compensacion y la capacitacion.
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Notice of candidate Privacy Rights: https://atriumhospitality.com/privacy-policy/
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