Rooms Division Manager

SALARY RANGE:

• $60,000 - $70,000- based on work experience
• Quarterly Bonus Structure

EMPLOYEE BENEFITS:

• Paid Time Off
• 401K & Employer Match
• Health Insurance
• Vision Insurance
• Dental Insurance
• Health Savings Account
• Life Insurance
• Disability Insurance
• Employee Discounts

JOB OVERVIEW:

Looking for a Customer Service Focused Leader for our Team. The Rooms Division Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager. Directs and coordinates hotels activities to obtain optimum efficiency and economy of operations and maximize full potential with a balanced focus on hotels mission, guests, employees, and owners’ satisfaction.

QUALIFICATIONS:

• A University degree in Hotel Management or related field.
• Five - Ten years’ experience in the hospitality industry.
• Three to four years’ experience as a Front Office Manager or Housekeeping Manager.
• Knowledge of government labor regulations.
• Ability to communicate in English with guests and hotel personnel to their understanding.
• Ability to provide legible communication.
• Ability to accurately compute mathematical calculations.
• Computer literate.
• Knowledge of budget preparation and cost controls.

REQUIRED SKILLS:

• Ability to enforce hotel's standards, policies, and procedures with hotel staff.
• Ability to prioritize and organize work assignments, delegate responsibilities.
• Ability to direct performance of departmental staff and follow up with corrections where needed.
• Ability to promote positive work relationships with all departments.
• Ability to ascertain hotel training needs and provide such training.
• Ability to be a clear thinker, analyze and resolve problems exercising good judgment.
• Ability to focus attention of details
• Ability to remain calm and courteous with demanding/difficult employees, guest and/or situations.
• Ability to perform job junctions to standards under pressure of tense/confrontational situations.
• Ability to input and assess information into computer.
• Ability to ensure security and confidentiality of employee and hotel information.
• Ability to work without direct supervision.
• Ability to work long hours, 6 days a week, including weekend and holidays.

ESSENTIAL JOB FUNCTIONS:

• Assist the General Manager in their day-to-day operations.
• Assigns duties to Department Managers and observe performance to ensure adherence to hotel policies and established operating procedures.
• Provides training to staff and Department Managers.
• Acts as the hotels public relations director and promotes the property within the hotel industry, local community, and trade associations.
• Monitor the Guest feedback on Trip advisor, OTA's etc. and hotels GSTS and RSTS surveys.
• Receives and resolves or assists the General Manager in resolving guest complaints and service recovery process.
• Selects or assist in the selection of hotel staff and completes all new hire paperwork.
• Review employee performance and conducts personnel actions such as disciplinary actions and terminations.
• Maintains accurate records including cash flows sheet, guest floor limit, AR Aging reports, Direct billing etc.
• Assis General Manager during morning meetings or conducts the morning Department Manager meetings in the absence of General Manager.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hotel operating controls, SOPs, policies, procedures, and service standards.
• Ensures the objectives and goals of the Hotel and property owners, working together to achieve brand positioning and success.
• Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
• Assist General Manager in key property issues including capital projects, customer service and refurbishment.
• Assist General Manager in wage scale surveys and ensures employee wages are followed by the company and industry salary guidelines.
• Performs daily, weekly, and monthly property inspections.
• Ensures property, grounds, physical plant, and work areas maintained to standard.
• Builds strong working relationships and communications with hotel staff, Department Managers, and other departments to ensure maximum operating effectiveness and fulfilment of special event need.
• Cover shifts in all departments as scheduled by the General Manager.
• Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status report to GM.
• Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
• Performs sudden audits on rooms and other operating areas.
• Provide effective leadership to hotel team members.
• Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
• Ensures effective, timely and accurate communications flow with regards to hotel policies and procedures.
• Assist the GM in in all aspects of business planning.
• Must be available 24/7 to respond to any guest or employee emergencies.
• Coordinate client handling and take part in new client acquisition along with the sales team whenever required.
• Assisting in residential sales when required with strong sales prospects.
• Respond to audits to ensure continual improvement is achieved.
• All other duties as assigned by the General Manager or Management.

NOTE:

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.