Rooms Division Manager

Embark on an exciting journey in the hospitality industry at NCG Hospitality , now hiring a Rooms Division Manager!
The success of NCG Hospitality stems from our intrepid crew of Team Members, who are committed to delivering extraordinary experiences to our guests, all while upholding our company's unwavering pledge to excellence. In return, we offer our Team Members the following benefits, incentives and more.
Core Benefits:
- Paid Sick Time
- Paid time off and Personal Days
- Paid volunteer hours Earn money for community service!
- Flexible schedules
Team Member Travel Perks:
- Worldwide Marriott and/or Hilton hotel stays starting at forty-nine dollars a night
- Rate based on availability and property brand
- Free night stays at NCG Hospitality hotels
Professional Development:
- Dedicated training and development with opportunities for growth
- 42% of our supervisory/management roles in 2022 were filled internally through team member promotions!
- Educational and professional certification assistance
Health and Wellness:
- Health, Dental and Vision plans
- Virtual telehealth services
- Team Member Assistance Program with mental health resources
- TeleDoc confidential counseling
- Health and fitness monthly reimbursement program
Financial:
- 401(k) retirement plan
- 100% match on the first 3% and 50% match on the next 2% of team member contributions
- Same day pay option
- Health Savings Account
How do I make an impact on my team?
Our high-spirited Rooms Division Manager assists in leading and managing various property operations including staffing, Profit & Loss responsibilities, sales & marketing, guest services, housekeeping, operations, facilities management and manager-on-duty oversight.

• Manages the housekeeping team, laundry and public area team , which includes recruitment & selection, orientation, training
  & development, scheduling, counseling, performance management and other team
  member relations issues.
• Maximizes revenue and occupancy by accurately selling rooms, up selling during
  reservation calls and at check in, and by making future reservations at check out.
• Ensure compliance of health and safety standards
• Maintains personal contact with in-house guests and clients in the community to ensure
  guest loyalty.
• Provides exceptional guest service to all guests setting the standards for all team
  members to follow.
• Assists with various accounting/financial functions including A/P, A/R, city ledger billing,
  guaranteed no-show billing, direct bill accounts, 100% files, end-of-month reports and
  other department reports.
• Is trained and able to perform any position at the property.

What does success look like in this role?

• Bachelors degree or related work experience.
• Three years of hotel experience
• Two years in a management position.
• Housekeeping or related work experience.
• Strong interpersonal and communication skills; ability to speak clearly and listen
  attentively.
• Strong attention to detail and excellent organizational skills
• Ability to work effectively and efficiently in a fast-paced setting.
• Ability to handle pressure with poise and finesse.
• Positive attitude, outgoing and friendly personality.

Who is NCG Hospitality?
NCG Hospitality is a real estate and hospitality leader with 25+ properties, including Hilton and Marriott hotels, restaurants, and a conference center. For more than 40 years, NCG Hospitality has explored the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility.
As you give your all to our guests on their unforgettable journeys, rest assured that we'll be there every step of the way, supporting you on your own thrilling adventure. Check out our jobs at ncgcareers.com and join our growing team!
NCG Hospitality is an Equal Opportunity Employer.