Room Service - Server

Overview: The Server will be responsible for giving the proper service & guest satisfaction in the levels of the quality standards of the operation according to the standards of the Property. Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest rooms according to hotel specifications, courteously and efficiently. Collect payments. Create a memorable culinary experience for our guests in the privacy of their rooms.

Essential Responsibilities:

• Utilizes proper food handling and food service techniques.
• Takes food and beverage orders in a friendly and timely manner and ensures accurate entry and delivery of the order.
• Meets guest and Company service standards at all times.
• Maintains knowledge of all specials and general descriptions of all food items and explains to guests.
• Practices all safety and loss prevention procedures.
• Exceeds standards of appearance, cleanliness, personal sanitation, and hygiene.
• Attend all in-services as required.
• Other duties as assigned.

Requirements:

• At least one year of experience working as a food server in a fine-dining restaurant.
• Excellent Written, Verbal, and group presentation communication skills.
• Ability to effectively interact with individuals or small groups of people
• Knowledge of Cuisine (Menu)
• Basic knowledge of wine and liquor, including wine service techniques
• At least 21 years of age to pour alcohol.
• Must have a flexible schedule which requires (days, nights, weekends, and holidays)

Experience: Minimum one year of service experience in a Fine Dining Restaurant/Hotel

Education: High school diploma.

General Skills: Professional, positive image, with strong leadership skills; must be able to perform job functions with attention to detail, speed, and accuracy; prioritize, organize, and follow-up; proven ability to develop and train staff; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain the confidentiality of guest information and pertinent hotel data.

Technical Skills: Ability to understand guests' service needs; ability to be well organized, maintain concentration, and think clearly when providing service to guests within any given period of time; ability to focus attention on details; ability to suggestively sell restaurant menu items, beverages, and wines; ability to access and input information into P.O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; ability to endure abundant physical movements throughout the work areas.

Language: Required to speak, read, write English, and do basic mathematics. Bilingual in Spanish preferred

Physical Requirements:

• Must be able to exert physical effort in transporting up to 30 pounds, endure various physical movements throughout the work areas, and reach up and down.
• Walk, stand, crouch, or run on narrow, slippery, or erratically moving surfaces.
• Satisfactorily communicate with guests and co-workers to their understanding.

Licenses and Certificates:

• Responsible Beverage Service Certification is required.
• Food Handlers Certification is required.

Situated on one of the most beautiful and exclusive beaches in Southern California, Rosewood Miramar Beach is in Santa Barbara’s picturesque Montecito community. The 16-acre residential-style estate is designed with style, grace, and glamour featuring 158 ultra-luxury guest rooms and suites, including beachfront accommodations, a collection of signature suites, and multi-bedroom bungalows. Amenities include Forbes Five-Star Sense, A Rosewood Spa, a state-of-the-art fitness studio, two cabana-lined pools, and bespoke beach service on the sandy shores of Miramar Beach. Home to six unique dining venues, Rosewood Miramar Beach is a popular culinary destination for locals and visitors alike, with its oceanfront MICHELIN one-star and MICHELIN green star restaurant, traditional Japanese Edomae sushi experience, al fresco beach bar, sophisticated cocktail lounge, casual all-day dining as well as poolside dining, and delightful poolside ice cream shop serving classic American fare. Expansive indoor and outdoor event space, totaling approximately 28,000 square feet, includes the Chandelier Ballroom, with over 6,500 square feet, and the Great Lawn, which offers infinite ocean views. Attentive Estate-Style™ service makes Rosewood Miramar Beach the perfect destination for celebrating life’s moments in highly personalized settings. Rosewood Miramar Beach is owned by Caruso and managed by Rosewood Hotels and Resorts.