Room Attendant/Housekeeper

SUMMARY of POSITION

The primary function of a Guest Room Attendant is to assure the overall success of the hotel by meeting or exceeding the guest expectation for public area cleanliness and by assisting in the delivery of guest service. The Guest Room Attendant must ensure guest satisfaction through public area cleanliness and attention to our guests needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

o This position is empowered to guarantee total guest satisfaction. o Display hospitality and professionalism to our guests at all times. o Take pride in representing Duke Hospitality professionally with our guests. o Assure that all transactions with guests are handled in a legal, ethical manner. o Comply with Company Standards of Service as outlined for Duke Hospitality. o Project a favorable image of Duke Hospitality to the public at all times.

o Treats guests, vendors, customers and co-workers with professionalism and respect at all times.

o Complete Departmental, Duke Hospitality, and Brand standards training as assigned. o Maintains a clean and neat appearance at all times. A complete uniform (or business dress for non-uniformed associates) must be worn at all times in public areas, including name tag.

o Have a thorough knowledge of emergency procedures.

o Responsible for arriving in assigned sections prepared to begin cleaning with an organized and efficient cleaning cart, stocked with adequate supplies to complete assigned rooms. o Maintain equipment such as vacuum and cleaning equipment. Empty vacuum cleaner bag as necessary.

o Stock cart daily with adequate supplies to complete assigned rooms. Maintain clean and organized cart. Notify supervisor when shortage of supplies is noticed.

o Is responsible for the overall cleanliness of the rooms assigned according to operational policies and standards.

o Perform daily general clean duties and changing of bedspreads, blankets, mattress pads and shower curtains as needed or assigned.

o Remove used bed linens and replaces with clean linens daily.

o Remove soiled bath linens and replaces with clean linens as needed.

o Clean bathroom area to Associate and Brand standards.

o Check fixtures; television, radio, food preparations equipment and heating/cooling unit for proper operation.

o Assures all amenities and guest supplies are present in room and replaces as needed.

o Dust all surfaces daily. Vacuums room carpet daily. o Report status of rooms in assigned manner for reselling. o Perform deep or occasional cleaning as assigned. o Ensure that guest rooms are within the standards of Duke Hospitality and Brand standards. o Write maintenance orders as needed. o Assure that all appliances in room are set at correct settings for guest comfort and hotel efficiency. (68˚winter/sheers open and 76˚summer/sheers half)

o Turn in articles left in rooms to management for "Lost and Found" handling following hotel procedures.

o Maintain safe working conditions and security within department and hotel.

o Follow all safety rules and procedures. Takes corrective action where required to improve safety of work areas.

o Maintain security of keys and rooms in assigned section. o Report all "Do Not Disturb” or bolted rooms to supervisor daily.

o Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance.

o Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

SUPERVISORY RESPONSIBILITIES

-None-

EDUCATION and/or EXPERIENCE

High school diploma or general education degree or equivalent combination of education and experience required.

KEY SKILLS

o Excellent interpersonal communication skills.

o A strong business orientation, capable of and comfortable with operating in an environment, which places high expectation on integrity and relationship building skills. o A ‘roll up the sleeves’ leader who is detail oriented with a strong work ethic.

o Someone who is creative yet has common sense and is practical in the real world.

o A good communicator, someone that will keep all parties informed in an organized, coherent manner.

o Personal accountability and pride in results will be important for this Associate to possess.

o Must have the ability to effectively deal with guest or associates in a friendly and positive manner. This involves listening to the nature of concern, demonstrating

Job Type: Part-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Life insurance
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person