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Form of workJob Description
Job Overview
Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction. Duties and Responsibilities
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning, and sanitizing bathrooms, removing trash, etc. May include cleaning of the kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.
• Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures. • Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction. • Monitor and control supplies and amenities and minimize waste within all areas of housekeeping.
• Report, turn in, and/or log all lost and found items according to established procedures. • Promote teamwork and quality service through daily communication and coordination with other departments.
• May regularly assist with deep cleaning projects. • May assist with other duties as assigned.
• May have turndown duties. • Participate in our recycling programs and procedures
• Complete all additional tasks given by management. Qualifications and Requirements
• Some housekeeping experience and the ability to speak English preferred.
• Carrying or lifting items weighing up to 50 pounds and pushing approximately 200 pounds
• Frequently standing up and moving about the facility • Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,
• Communication skills are utilized a significant amount of time when interacting with guests and team members.
• Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.
• Basic Computer knowledge ( ie, being able to operate the computer without supervision)
• Basic to intermediate hospitality vocabulary is used while interacting with guests, and team members Grooming All employees must maintain a neat, clean, and well-groomed appearance. Specific uniform guidelines and/ or required articles of clothing will be explained to you as part of the orientation process.
Schedule
The work schedule is based on the demands of the business. AM, PM, nights, overnights, weekends, and/or holiday availability are required. Standard Specification Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests. A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. The statements in this job description are intended to represent the key duties and level of work being performed.
They are not intended to be ALL responsibilities or qualifications of the job. This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.
