Room Attendant - Dollywood's Heartsong Lodge & Resort - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference you can touch or see - it's a difference you can feel. We are seeking a Room Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right RoomAttendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Summary of Essential Functions and Responsibilities

• Properly clean and supply all assigned guest rooms and other areas as designed according to standards.
• Maintains a clean and neat work space at all times.
• Replaces guest room amenities and linens as necessary.
• Reports all maintenance issues to room inspector.
• Keeps housekeeping cart stocked appropriately and clean.
• Assists with special projects when assigned.
• Reports and delivers lost and found items to the Housekeeping Office.
• Aids guests in a friendly, genuine and courteous manner.
• Completes deep cleans of guest rooms when assigned.
• Keeps vacuum bags and filters changed regularly, and reports any damage to maintenance.
• Assists with maintaining cleanliness of public areas and back of house areas.

• Must be at least 18 years of age.
• Previous experience in a hospitality environment strongly preferred.
• Must be able to successfully pass a background check and drug screen.

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a "team" work environment by cooperating and helping co-workers.
• Must be able to be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.