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Are you looking for a rewarding work-from-home opportunity that makes a real difference in people's lives? Join our team as a Roadside Assistance Specialist and provide crucial support to customers facing emergency situations on the road. Our partnership with 11 out of 15 top insurance carriers ensures that you will be part of a team dedicated to excellence and customer satisfaction.
Why Choose Remote Work with Us?
- Flexible, remote work opportunity ideal for individuals aged 35-55 seeking stable employment from the safety and comfort of their home.
- Be a part of a dynamic team that plays a vital role in roadside emergency assistance, supported by leading insurance carriers.
- Continuous training and professional development opportunities.
- Competitive compensation package with the convenience of working from anywhere.
What to Anticipate?
- Offer 24/7 support handling inbound calls for emergency Roadside Assistance and other service requests, including vehicle breakdowns, flat tires, lock-outs, fuel shortages, and accidents.
- Make outbound calls to our network of service providers to arrange prompt and efficient towing and assistance for our customers.
- Conduct follow-up calls for status updates, clarification, and coordination of secondary services as needed.
- Utilize tools like Google Maps to accurately identify the customer's location and ensure timely assistance.
- Inform customers about their policy coverage and secure a service provider within the policy's parameters.
- Work closely with clients, their customers, and account representatives to deliver unparalleled service and support.
Requirements
- Strong probing and investigating skills.
- Attention to detail for accurate case management.
- Passion for customer service and delivering empathetic responses.
- Self-starter with the ability to work independently
- Act as a brand ambassador, embodying the Home Improvement brand.
- Ensure the security of customers information and well-being.
- Pass a background check and drug screening.
- Commit to 15-25 hours per week (some clients may have weekend requirements).
- Ensure a quiet, distraction-free work environment.
- Meet the minimum computer specifications required by the client (laptop or desktop).
- Possess a USB headset with a microphone (required for certification training).
- Have a hard-wired broadband internet service (DSL, Cable, or Fiber Optic connection).
Purchase a Call Center noise-canceling headset connecting to your computer via USB.
Benefits
- Zero Commute : Forget about traffic jams and fuel expenses. Welcome to a job that comes to you.
- Home Office Perks : Work in comfort. Say goodbye to dress codes and hello to productivity in your personal space.
- Flexible Scheduling : Manage your work hours to fit your life, not the other way around.
- Competitive Compensation : Enjoy attractive earnings while making a tangible impact.
- Professional Development : Grow your skills in a dynamic, ever-evolving industry.
- Supportive Culture : Be part of a team thats committed to excellence and supportive of your professional journey.
- Health and Wellness : We offer comprehensive health insurance plans, including dental, vision, and life insurance, through Stride Health.
