Address
Form of workJob Description
Summary:
Coordinates the successful transfer or bed placement of patients entering Memorial Healthcare System (MHS). Ensures patients are assigned rooms in an expedient manner by communicating effectively with the surgery department, emergency department, nursing units, physician offices, and outlying facilities to ensure appropriate transfer and placement of patients. Gives high priority to customer service and complete customer satisfaction.
Detailed responsibilities:
• Plans, implements, and evaluates patient needs based on reported assessment to optimize outcomes and maximize available resources. Remotely triages using Critical Care or Emergency Department experience to identify patient care needs providing expert and timely recommendation for correct facility transfer based on patients acuity, services required, condition, circumstances and area facility capacity and capability matrixes.
• Remotely engages with facility staff to monitor and document transfer need; communicates patient condition to sending or receiving providers and facilities. Consults other disciplines based upon patient s needs, e.g., infection control, equipment needs, nutritional, functional, pain, social and skin integrity.
• Collaborates across all disciplines to coordinate patient transfers, including disposition, ambulance transportation (internal and external), specialist referrals, etc. Coordinates the successful transfer and placement of patients across MHS.
• Serves as the expert in Emergency Medical Treatment and Labor Act (EMTALA) and intervenes including escalation to leadership, as needed. Follows established protocols for interfacility transfer acceptance and escalates to direct report, Administrative Officer, or Administrator On Call (AOC).
• Accurately completes effective and expedient placement of patients from all nursing units with emphasis on the ED, ICU, Post Anesthesia Care, Cardiac Care, Cath Lab, and external transfers.
• Assigns initial bed placement and establishes bed assignments based on documented assessment, patient and bed attributes, isolation and identified risks.
• Anticipates admission needs and communicates findings with transferring department, nurse or facility and collaborates to obtain optimal patient flow across the system.
• Utilizes the chain of command to advocate for a patient in need of priority admission or transfer to higher or lower level of care that are beyond the scope of practice for the facility, specialists, etc. (e.g., STEMI, stoke, trauma alert).
• Follows established documentation protocols for transfer and bed placement in the Epic EMR to ensure adequate patient safety standards are met.
Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• WORKLOAD MANAGEMENT: Manages completion of work assignments based on priority and due dates.
• PATIENT SAFETY - NURSING: Complies with and ensures patient safety practices in the clinical setting.
• DEVELOPMENT AND IMPLEMENTATION OF PLAN OF CARE: Develops and implements a nursing care plan based on the patient's individual needs, an interdisciplinary approach, and evidence-based practices.
• DOCUMENTATION: Provides written/electronic record of details of patient care as appropriate to position, certification and skills.
• ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
• PROBLEM SOLVING - PATIENT CARE: Ability to identify, analyze and effectively solve problems.
• ORGANIZATION SKILLS (4): Organizes work to achieve maximum efficiency.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• HEALTHCARE REGULATORY ENVIRONMENT: Applies knowledge and understanding of legislation and regulatory bodies to healthcare practices.
• CLINICAL POLICIES AND STANDARDS: Applies knowledge of clinical standards, policies, and procedures relevant to function and organization.
• KNOWLEDGE OF DISEASE PROCESS: Applies knowledge of practices and interventions for specific populations with specific conditions.
Education:
Essential:
• Bachelors
Education specialization:
Essential:
• Nursing
Credentials:
Essential:
• BLS Certification
• Registered Nurse License
Education equivalent experience:
Essential:
• preferred
Other information:
Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Can adjust through a rapidly changing environment.
Required Work Experience: Minimum of three (3) years of Emergency Department or Critical Care experience.
Working conditions:
Essential:
• Bending and Stooping 80.00%
• Climbing 40.00%
• Keyboard Entry 80.00%
• Kneeling 60.00%
• Lifting/Carrying Patients 35 Pounds or Greater 80.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 80.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 80.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient 80.00%
• Pushing or Pulling > 75 lbs Non-Patient 80.00%
• Reaching 80.00%
• Repetitive Movement Foot/Leg 40.00%
• Repetitive Movement Hand/Arm 80.00%
• Running 40.00%
• Sitting 60.00%
• Squatting 80.00%
• Standing 80.00%
• Walking 80.00%
• Audible Speech 80.00%
• Hearing Acuity 80.00%
• Smelling Acuity 40.00%
• Depth Perception 80.00%
• Distinguish Color 80.00%
• Seeing - Far 80.00%
• Seeing - Near 80.00%
• Bio hazardous Waste 80.00%
• Biological Hazards - Respiratory 80.00%
• Biological Hazards - Skin or Ingestion 80.00%
• Blood and/or Bodily Fluids 80.00%
• Communicable Diseases and/or Pathogens 80.00%
• Cytotoxic Chemicals 60.00%
• Dust 60.00%
• Gas/Vapors/Fumes 80.00%
• Hazardous Chemicals 80.00%
• Hazardous Medication 80.00%
• Computer Monitor 80.00%
• Domestic Animals 40.00%
• Fire Risk 40.00%
• Heating Devices 40.00%
• Magnetic Fields 40.00%
• Moving Mechanical Parts 40.00%
• Needles/Sharp Objects 80.00%
• Potential Electric Shock 40.00%
• Potential for Physical Assault 40.00%
• Wet or Slippery Surfaces 60.00%
Organizational Profile:
Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida's largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
Coordinates the successful transfer or bed placement of patients entering Memorial Healthcare System (MHS). Ensures patients are assigned rooms in an expedient manner by communicating effectively with the surgery department, emergency department, nursing units, physician offices, and outlying facilities to ensure appropriate transfer and placement of patients. Gives high priority to customer service and complete customer satisfaction.
Detailed responsibilities:
• Plans, implements, and evaluates patient needs based on reported assessment to optimize outcomes and maximize available resources. Remotely triages using Critical Care or Emergency Department experience to identify patient care needs providing expert and timely recommendation for correct facility transfer based on patients acuity, services required, condition, circumstances and area facility capacity and capability matrixes.
• Remotely engages with facility staff to monitor and document transfer need; communicates patient condition to sending or receiving providers and facilities. Consults other disciplines based upon patient s needs, e.g., infection control, equipment needs, nutritional, functional, pain, social and skin integrity.
• Collaborates across all disciplines to coordinate patient transfers, including disposition, ambulance transportation (internal and external), specialist referrals, etc. Coordinates the successful transfer and placement of patients across MHS.
• Serves as the expert in Emergency Medical Treatment and Labor Act (EMTALA) and intervenes including escalation to leadership, as needed. Follows established protocols for interfacility transfer acceptance and escalates to direct report, Administrative Officer, or Administrator On Call (AOC).
• Accurately completes effective and expedient placement of patients from all nursing units with emphasis on the ED, ICU, Post Anesthesia Care, Cardiac Care, Cath Lab, and external transfers.
• Assigns initial bed placement and establishes bed assignments based on documented assessment, patient and bed attributes, isolation and identified risks.
• Anticipates admission needs and communicates findings with transferring department, nurse or facility and collaborates to obtain optimal patient flow across the system.
• Utilizes the chain of command to advocate for a patient in need of priority admission or transfer to higher or lower level of care that are beyond the scope of practice for the facility, specialists, etc. (e.g., STEMI, stoke, trauma alert).
• Follows established documentation protocols for transfer and bed placement in the Epic EMR to ensure adequate patient safety standards are met.
Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• WORKLOAD MANAGEMENT: Manages completion of work assignments based on priority and due dates.
• PATIENT SAFETY - NURSING: Complies with and ensures patient safety practices in the clinical setting.
• DEVELOPMENT AND IMPLEMENTATION OF PLAN OF CARE: Develops and implements a nursing care plan based on the patient's individual needs, an interdisciplinary approach, and evidence-based practices.
• DOCUMENTATION: Provides written/electronic record of details of patient care as appropriate to position, certification and skills.
• ANALYSIS AND DECISION MAKING: Uses decision making processes and tools to analyze situations and make effective decisions.
• PROBLEM SOLVING - PATIENT CARE: Ability to identify, analyze and effectively solve problems.
• ORGANIZATION SKILLS (4): Organizes work to achieve maximum efficiency.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• HEALTHCARE REGULATORY ENVIRONMENT: Applies knowledge and understanding of legislation and regulatory bodies to healthcare practices.
• CLINICAL POLICIES AND STANDARDS: Applies knowledge of clinical standards, policies, and procedures relevant to function and organization.
• KNOWLEDGE OF DISEASE PROCESS: Applies knowledge of practices and interventions for specific populations with specific conditions.
Education:
Essential:
• Bachelors
Education specialization:
Essential:
• Nursing
Credentials:
Essential:
• BLS Certification
• Registered Nurse License
Education equivalent experience:
Essential:
• preferred
Other information:
Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Can adjust through a rapidly changing environment.
Required Work Experience: Minimum of three (3) years of Emergency Department or Critical Care experience.
Working conditions:
Essential:
• Bending and Stooping 80.00%
• Climbing 40.00%
• Keyboard Entry 80.00%
• Kneeling 60.00%
• Lifting/Carrying Patients 35 Pounds or Greater 80.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 80.00%
• Lifting or Carrying 25.01 lbs - 75 lbs Non-Patient 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 80.00%
• Pushing or Pulling 26 - 75 lbs Non-Patient 80.00%
• Pushing or Pulling > 75 lbs Non-Patient 80.00%
• Reaching 80.00%
• Repetitive Movement Foot/Leg 40.00%
• Repetitive Movement Hand/Arm 80.00%
• Running 40.00%
• Sitting 60.00%
• Squatting 80.00%
• Standing 80.00%
• Walking 80.00%
• Audible Speech 80.00%
• Hearing Acuity 80.00%
• Smelling Acuity 40.00%
• Depth Perception 80.00%
• Distinguish Color 80.00%
• Seeing - Far 80.00%
• Seeing - Near 80.00%
• Bio hazardous Waste 80.00%
• Biological Hazards - Respiratory 80.00%
• Biological Hazards - Skin or Ingestion 80.00%
• Blood and/or Bodily Fluids 80.00%
• Communicable Diseases and/or Pathogens 80.00%
• Cytotoxic Chemicals 60.00%
• Dust 60.00%
• Gas/Vapors/Fumes 80.00%
• Hazardous Chemicals 80.00%
• Hazardous Medication 80.00%
• Computer Monitor 80.00%
• Domestic Animals 40.00%
• Fire Risk 40.00%
• Heating Devices 40.00%
• Magnetic Fields 40.00%
• Moving Mechanical Parts 40.00%
• Needles/Sharp Objects 80.00%
• Potential Electric Shock 40.00%
• Potential for Physical Assault 40.00%
• Wet or Slippery Surfaces 60.00%
Organizational Profile:
Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida's largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:
- Medical and Surgical Services
- Emergency Room and Level I Trauma Center
- Memorial Cancer Institute
- Memorial Cardiac and Vascular Institute
- Memorial Neuroscience Institute
- The Family Birthplace
- Women's Services
- Wasie Neonatal Intensive Care Unit
Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.
