Rma Technician

Who are we?

Creative Solutions is an Oscar-winning team of creatives and innovators who build the tools that professionals use to craft their stories. With the SmallHD, Wooden Camera, and Teradek brands, CS focuses on developing technologies and solutions that help drive multimedia production to new creative heights.

Teradek, based in Irvine, CA, manufactures wireless video devices for remote video capture, live ENG backhaul, real-time monitoring, proxy recording and webcasting. For complex IP video systems, Teradek's cloud-based management platform allows users to remotely operate a fleet of Teradek encoders in real-time from anywhere in the world. Teradek products are used in film, television, streaming, sports, governments and organizations around the world.

What will I be doing?

An RMA Technician’s primary duty is to test and repair products that have been returned to the manufacturer due to defects or malfunctions. The RMA Technician is responsible for diagnosing the issue with the returned product, testing it to confirm the problem, and then repairing it to meet Teradek's standards and specifications.

Responsibilities

• Responsible for the evaluation, disassembly, and repair of complex electromechanical products
• Use static sensitive components, small screws, and hot tools, such as reflow PCB stations, during repair
• Maintain accurate records of all RMA’s, including documenting the repairs and any used parts
• Continuously monitor and improve processes and procedures to increase efficiency and reduce costs
• Soldering wires down to 28 awg
• Identify trends in the type of products that are returned and collaborating with management to address any quality issues

Qualified candidates must have

• High school diploma, or equivalent
• Proficient English communication skills (verbal and written)
• Strong soldering skills with the ability to solder wires down to 28 awg
• Experience with IC package reflow/replace
• Highly dexterous with hand tools such as screwdrivers or tweezers
• Understanding of DC circuitry
• Strong attention to detail, critical thinking, and problem solving skills.
• Authorized to work for any U.S. employer

More important information for you

• This position is based in IRVINE, CA
• Reporting to RMA Engineer
• This position is full time, 8 hour day, Monday - Friday
• Occasional overtime required
• In-person

Why Teradek?

• Flexible Paid Time Off
• Paid Holidays
• Medical, Dental, Vision, & Life Insurance
• 401(k) & Matching
• Employee Stock Purchase Plan
• Company-sponsored lunch

Salary Range: $20-24 /hour