Revenue Management Specialist/Coordinator - City Cruises

City Cruises is seeking a Revenue Management Specialist/Coordinator for our Sales operation in Chicago, IL.

About You:

This person will be adaptable, have superior attention to detail, and embody City Experiences’ RESPECT Service System.

About the Opportunity:

The successful Revenue Management Specialist/Coordinator will work within the Revenue Management department and reports to the Senior Manager of Revenue Optimization. This position will be responsible for analyzing passenger and revenue data for City Cruises US and making recommendations that will maximize profitability and provide incremental sales. This position is located at the NBC Tower downtown Chicago, and the salary range is $50k - $55k.

Essential Duties & Responsibilities:

• Provide recommendations to increase utilization and efficiency of inventory, by opening, canceling, or consolidating events based on demand and profitability.
• Daily monitoring and maintenance of all cruises to ensure general public seat availability and that capacity goals are met.
• Answer, resolve and follow-up on inventory questions from the sales team and liaise across departments to resolve any inventory issues.
• Support local city sales teams with requests involving cruise set-up, promotions, line items, and analysis
• Provide additional support to the National Tourism team regarding third party cost rates and dynamic pricing as they relate to the event builds in Anchor
• Assist in identifying opportunities for additional cruises, cruise consolidation, dynamic pricing, and system improvements. Communicate recommendations to Senior Manager of Revenue Optimization, VP of Revenue Management and Regional DOSs.
• Assist the Senior Manager of Revenue Optimization with changes and updates to core pricing
• Provide additional inventory management training to new crew members on local city sales teams
• Assist in weekly/monthly reporting of strategic initiatives, prime holidays, development lists, and additional reports to be determined by senior management.
• Act as the primary support member for the Revenue team.
• Other related responsibilities as needed

Requirements & Qualifications:

• Bachelor’s degree required and previous yield management experience preferred.
• Excellent analytical
• skills Self-starter - able to work independently
• Great communicator – keeping stake holders informed
• Action oriented - desire to constantly move forward
• Influence - clearly communicate ideas to and gain consensus from multiple stakeholders
• Collaboration - develop and maintain excellent working relationships with all appropriate levels within and outside the company
• Flexibility - adaptability in a fast-paced work environment
• Analytical – reading, interpreting and developing KPIs and analysis to ensure optimal performance
• High detail orientation
• Good working knowledge of design platforms, Microsoft Office, Photoshop, Excel
• Excellent written communication and interpersonal skills
• A critical thinker and problem solver
• Ability to work under pressure and motivation to succeed in a competitive environment
• Ability to work collaboratively with internal teams

About Us:

City Experiences’ passion is to provide amazing experiences on land and water. Our 40-year success through organic growth and acquisitions has resulted in a portfolio of over 25+ brands that welcome upwards of 30 million guests/riders annually. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

The RESPECT Service System embodies City Experiences’ mission, vision, values and operating principles. By creating a company culture that puts RESPECT at its core, we believe it will drive us to achieve our goal of becoming a Global Experiences and Transportation Leader.

The Company is proud to be an Equal Employment Opportunity and Affirmative Action employer. We prohibit discrimination and harassment against any applicants or employees based upon their race, color, religion, national origin, sex, age, sexual orientation, gender identity or expression, mental or physical disability, status as a protected veteran, or other characteristics prohibited by applicable law. 

 Additionally, we encourage all qualified applicants including those with past arrest or conviction records to apply. The Company participates in the E-Verify program in certain locations. 

We encourage qualified applicants with arrest and conviction records to apply.