Revenue Cycle Operations Specialist

HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Today, our 700+ team members across the globe are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.

The Revenue Cycle Operations Specialist will support customers with all phases of their Revenue Cycle. You will also be responsible for setting up new customers, technical writing, and product support, and will work closely with our Home Health Agency clients.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is available to candidates currently residing in Florida.

• Skillfully supporting customers with Revenue Cycle functions.
  • Gather and document custom business requirements.
  • Liaison between business and technology team members with customer facing responsibility.
  • Improve products by notifying development team of problems and making recommendations.
  • Strong customer service skills; prompt return and follow up to all interactions; prompt response to requests for information.
  • ERA Enrollments.
  • Troubleshooting 837 files in conjunction with 999/277 responses.
  • Able to work with difficult clients.

☒ Travel up to 10%, including overnight travel.

• Minimum 1-3 years of Revenue Cycle and/or EDI equivalent technical experience.
• Healthcare experience.
• Exceptional written, verbal and interpersonal communication skills required.
• Strong organizational, client management, and multitasking skills.
• Comfortable troubleshooting over the phone, at times using remote desktop sharing utilities.
• Knowledge of Microsoft Office applications including Word, Excel, and Outlook.
• Experience working with CRM tools such as Jira and applications.
• Knowledge and experience working with EDI 837 Claim Files and 835 Remittance Files for all payers including New York State Medicaid.
• Knowledge of Professional and UB04 billing and electronic claims processing.
• Knowledge with the mapping, testing and maintenance of electronic interfaces between healthcare software platforms and third party vendors, including clearing houses. These interfaces will occur in different formats that may include text, csv, and XML.

The base salary range for this US-based, full-time, and exempt position is $50,000-$55,000, not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.

This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.

HHAeXchange is an equal opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.