Revenue Cycle Informatics Trainer

Overview
We're seeking a Revenue Cycle Informatics Trainer to join our team! In this role, you'll serve as an integral member of the electronic health record (Epic) support team. Key responsibilities include direct training and support of end users on the registration/scheduling/billing functionality of the electronic health record. The role also serves as a liaison between IT and end users and may assist with other applications as assigned.
Location: Des Moines, Iowa or surrounding area. Will have the ability to work from home when not needed onsite.
Hours: Monday-Friday (Flexible within the hours of 7am-5:30pm)
Travel: Local travel to clinics and the West Des Moines Corporate office required
What are team member vaccine requirements?
As part of keeping our communities safe and healthy, all team members must be vaccinated for influenza and Tdap, provide proof of immunity to MMR and varicella, and be tested for tuberculosis. New hires must submit proof of vaccination or an approved exemption to begin work. If you have questions, please contact a recruiter or ask at any time during the interview process. UPH strongly recommends that all team members receive the updated 2023-2024 COVID-19 vaccine, and at this time, UnityPoint Health - Meriter requires Covid-19 vaccination or an approved exemption.
Why UnityPoint Health?

• Commitment to our Team - We've been named a Top 150 Place to Work in Healthcare 2022 by Becker's Healthcare for our commitment to our team members.
• Culture - At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits - Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in.
• Diversity, Equity and Inclusion Commitment - We're committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development - We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement - Be an essential part of our core purpose-to improve the health of the people and communities we serve.

Visit us at UnityPoint.org/careers to hear more from our team members about why UnityPoint Health is a great place to work. https://dayinthelife.unitypoint.org/
Responsibilities
Client/End User Education

• Develop a complete understanding of the EHR application(s) and teach the application(s) to others within the organization, following the standardized and best practice curriculum.
• Provide educational updates registration/scheduling/billing applications through classroom sessions, 1:1 instruction, or using remote technology. May assist with education programs for other end users/modules as needed.
• Assist with the development, maintenance, and implementation of training materials, communications and procedures related to registration/scheduling/billing applications.
• Coordinate training programs with the various functional departments to achieve and reinforce organizational goals. This may include programs specific insurance, payment collection, and customer service.
• Participates in pre-planning and on-site support activities associated with the onboarding of new departments.

Assessment/Planning

• Assess EHR competency levels of end users and recommend action to strengthen performance and increase efficiency.
• Interact with management to monitor effectiveness of training efforts. Monitoring may include routine review of work queues, dashboards or other key workflows/functions.
• Participate in committees and workgroups, as needed, to address specific issues or assist in the development of revised or new training programs.

Customer Service/Technical Support

• Provide coordination of chart correction issues within the electronic health record.
• Support the end user and IT in resolving EHR or computer related issues, which may include the submission and/or tracking of service tickets and enhancements.

Qualifications
Education:

• High school or vocational school graduate.

Experience:

• Two years of reimbursement/billing and/or clerical experience in a healthcare setting.
• Experience with electronic health record functionality.

License(s)/Certification(s):

• Valid driver's license when driving any vehicle for work-related reasons.
• Must achieve Epic credentialed trainer status for registration/scheduling/billing curriculum as assigned within 4 to 6 months of hire.

Knowledge/Skills/Abilities:

• Writes, reads, comprehends and speaks fluent English.
• Basic computer knowledge using e-mail, SharePoint, and web browsers, and Microsoft office applications including Word, Excel, and PowerPoint.
• Knowledge of medical terminology and coding diagnoses/procedures.