Return Material Authorization Specialist

About Working at KIOSK Information Systems:

KIOSK helps organizations digitally transform by enabling automation with self-service solutions to improve the customer experience, while increasing operational and cost efficiencies. With 30 years of experience and 250,000+ kiosks deployed, KIOSK is a market leader and trusted partner of Top 100 Retailers and Fortune 500 clients delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services. We offer an innovative portfolio of kiosk solutions along with managed services and IoT capabilities to ensure a seamless user experience. Self-service is a fast paced and exciting industry with high professional growth potential.

The company offers a full spectrum product portfolio with all solution disciplines in one professional / manufacturing campus. We are a high performing and customer-centric team. KIOSK provides a respectful, fun, and collaborative work environment with great benefits and work / life balance.

A Return Material Authorization (RMA) specialist’s primary job revolves around the process of discovering specific issues with a kiosk’s components, repairing, and testing them. The RMA specialist may have the discretion to make decisions as to whether returns should be accepted under warranty and overall reparability.

Responsibilities:

• Organize returned components and keep accurate, detailed records of stock and repairs.
• Follow up with other departments to help pinpoint trends and track resolutions.
• Coordinate and maintain all discrepant material returned to RMA Lab.
• Communication with suppliers regarding components for warranty and repair.
• Communicate status and schedule to affected departments regarding RMA Lab projects.
• Organize and maintain inventory assigned to the RMA lab
• Enter and analyze data and identify trends in repair and replacement requests.
• Application of images and configuration of computers as required
• Building subassemblies to reflect final install configuration (Qty 10 or less)
• Use of Salesforce and Sage ERP systems as it relates to RMA activity
• Notify Quality, Engineering, and Purchasing departments when returned product contains quality problems or other manufacturing defects.
• Prepare and Return Material returned to vendors for evaluation.
• Other job duties as assigned.

Required Skills:

• Minimum of high school diploma and 2 to 3 years related experience
• Intermediate computer skills in the Microsoft Office Suite (Outlook, Excel, SharePoint, PowerPoint, Word, Visio, OneNote)
• Experience handling sensitive computer parts, equipment, and components.
• Excellent oral and written communication skills.
• Capable of working with minimal supervision.

Desired Skills:

• An associate degree in a computer related field and/or a Comp TIA A+ certification is preferred.
• Experience in a computer technician or RMA position.
• Knowledge of general manufacturing practices.

Travel:

• No Travel

Physical:

• Must be able to stand 8 hours
• Ability to regularly lift up to 75 lbs.

Starting Hourly Rate - $19.35 per hour. Final compensation for this role will be determined by various factors such as a candidate’s relevant work experience, skills, and certifications.

Benefits-

KIOSK values its employees by supporting them with a full benefits package including:

• Medical (3 plans to choose from) *one plan 100% employer paid
• Dental (Employer paid for EE only coverage)
• Vision (Employer paid for EE only coverage)
• Life Insurance (2x's base salary Employer paid)
• Short and long term disability insurance (Employer paid)
• FSA / Dependent Care FSA / Health Savings Account with Company Contributions
• 401(k) match with immediate vesting
• Employee Assistance Program
• Paid Time Off
• 10 Paid Holidays per calendar year