Retirement Specialist

*Please note that this position will work in the office full time - Monday through Friday.

Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, Public Safety Personnel Retirement System (PSPRS) is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizona's public safety employees by providing outstanding service to those who protect and govern our state. At PSPRS we understand that it begins with outstanding talent. It all begins with you. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
The mission of Public Safety Personnel Retirement System is to deliver unparalleled service in providing retirement benefits to Arizona's community of police officers, firefighters, corrections officers, judicial and elected officials. PSPRS serves approximately 60,000 active and retired public employees. We offer competitive pay and excellent benefits to those eager to serve our membership and mission. Interested applicants can visit www.psprs.com to learn more about our agency.
This position is responsible for performing support-level Member Services duties dealing directly with the public and System membership. This position works mostly by telephone and electronic mail in order to address member inquiries related to all aspects of the retirement plans. Additionally, this position will deal with in-person member inquiries while providing receptionist duties on a rotating basis. Duties included, but not limited to, answering inquires on basic plan benefit provisions, post retirement account changes, covering the front desk on a rotating basis and other related duties as assigned.

• Explain pension plan provisions and procedures concerning all Plans to members, local boards and employers.
• Assist members in completing on-line enrollment into Members Only site.
• Troubleshoot member's access into Members Only site.
• Answer questions related to multiple areas of the PSPRS, CORP and EORP Plans.
• Elevates member calls to supervisors or Member Services staff that may require additional research and analysis.
• Provide routine retirement counseling to members, local boards, and employers.
• Answer health insurance questions with respect to the Plans involvement to members, local boards and employers.
• Prepare and ensure the mailing of forms and documents as requested by members via telephone or electronic mail inquiries.
• Act as receptionist handling in-person member inquiries, mail, phone calls and other routine duties on a rotating basis.
  

Knowledge of:

• State and Federal statutes as they apply to PSPRS
• Policies and procedures related to the operations of PSPRS
• Principles and practices of high level customer service in a call-center environment
• Rules of English grammar and composition to prepare, review and edit documents
• Records management systems (automated and manual files)
• Multi-line phone systems
• Computers and programs such as Excel, Word, Outlook, Internet

Skill in:

• Providing high level of customer service
• Problem solving
• Composing, editing and proofreading a variety of correspondence, reports and forms
• The use of computer software programs
• The application of problem-solving techniques

Ability to:

• Communicate information clearly and concisely- both verbally and in writing on complex issues
• Work exclusively in a phone service environment
• Use internal database system to research information
• Learn and comprehend Arizona Revised Statutes, internal policies and procedures
• Research and analyze member accounts to be able to address member inquiries
• Maintain a professional and courteous demeanor, utilizing excellent customer service and communication skills
• Perform mathematical calculations
• Establish and maintain effective working relationships with those contacted in the course of position's area of responsibility
• Organize, prioritize and perform multiple tasks
• Read, comprehend and interpret complex materials
  

• Two (2) years of customer service experience, with preference working within a call center environment and or closely related public contact work environment.

Employment is contingent on the selected applicant passing a background investigation to include credit and criminal history.

At PSPRS, we promote the importance of work/life balance by offering workplace flexibility, a learning environment and a team oriented culture. Among the many benefits of a career with PSPRS, are 10 paid holidays per year, accrual of sick and annual leave, affordable medical benefits, participation in the Arizona State Retirement Plan (after 6 months of employment), optional participation in a 457 deferred compensation program, and employer matching on employee deferrals in the 457 plan (limited to a matching of 6% of salary on a per pay period basis).

For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Positions in this classification participate in the Arizona State Retirement System (ASRS). Please note that enrollment eligibility becomes effective after 27 weeks of employment.

If you have any questions please feel free to contact Andrew Goodwin at agoodwin@psprs.com or 602-296-3738 for assistance.
Arizona State Government is an EOE/ADA Reasonable Accommodation Employer.
All newly hired employees will be subject to E-Verify Employment Eligibility Verification.
Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Andrew Goodwin at agoodwin@psprs.com. Requests should be made as early as possible to arrange the accommodation.