Virtual Customer Service Representative

Calling all individuals with flexible schedule needs! Call Control is looking to add several virtual team members to our vibrant Customer Service team. It’s time to break up with your typical 9 to 5 and telecommute with a company that cares.

Call Control, LLC is a family-owned business operated primarily out of Elkridge, Maryland. Operating in more than 10 different states, with employees working from home across the country, we provide unparalleled Customer Service to our clients and their customers.

Our benefits programs were designed with our team members’ preferences in find. Some benefits offered are:

• Paid Time Off for part-time and full-time employees alike
• Merit based rewards system
• Semi-Annual Pay and Performance reviews - Starting pay rate for entry-level work is $11.00/hour
• Commission per call completed starting at 90 days of employment
• Simple IRA Retirement Plan with 3% company match (F/T only)
• Medical Insurance (F/T only)
• Dental Insurance (F/T only)
• Vision Insurance (F/T only)
• Health Savings Account (F/T only)

Note: All applications, interviews, orientation, and training will be completed virtually.

Responsibilities of a Customer Service Representative at Call Control:

• Perform efficient and elite inbound and outbounds calls.
• Set appointments, follow-up on appointments, and provide information to customers.
• Understand and work towards achieving all key performance indicator standards.
• Participate in team meetings, trainings, and 1 on 1 sessions to be coached, monitored, and supported by Call Control to ensure continuous achievement of individualized goals.
• Attend regularly scheduled meetings with Management, Ownership, and other team members.