Retail Wake/Surf Shop Associate - Tommy's Waterford, Mi

Tommy's is a rapidly growing company that values our employees and offers a fun and challenging work-space. For more information on Tommy's, visit our website at www.gettommys.com
We really appreciate you taking the time to consider us in your job search. To complete your application, we would like you to spend 5 to 8 minutes telling us more about yourself using the Predictive Index Behavioral Assessment. Once you complete this required step, we will gladly review your complete application.
Go to assessment: https://assess.predictiveindex.com/QwLxK
Summary
The Pro Shop Associate is responsible for selling and learning about all of Tommy's products, keeping the shop tidy, communicating with customers, as well as ensuring all customers leave with a positive experience and the desire to come back.
Essential duties and responsibilities

• Ensure the highest levels of service and customer satisfaction
• Engage with customers by asking open ended questions that help make a personal connection
• Support the receiving and merchandising for the store
• Sell merchandise so we achieve our revenue and margin goals
• Support social media in order to engage with as many customers as possible
• Work with product reps to learn how to promote and demonstrate our products
• Minimize loss of product through theft
• Help maintain all merchandising displays
• Organize the pro shop, as well as the inventory warehouse
• Study and demo products to ensure all questions asked by customers can be answered knowledgably
• Maintain cleanliness of the entire pro shop, including changing rooms and bathrooms

• Accurately ring up sales, returns, warranty and exchanges. Receive payment and provide correct change and receipts.
• Ensure all product is accurately tagged.

• Other tasks as requested by supervisor

Knowledge, Skills, Abilities
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service: Ability to serve our customers respectfully and efficiently. Understand that the customer is our number one priority, and serving them is what will make us successful
Selling: Gain our customers trust through selling our products with enthusiasm and true passion
Watersport: Ability to learn the water sport industry, as well as learn how to use the products we sell (surfing, skiing, etc.)
Communication: Able to interact professionally with colleagues, clients, and company personnel, able to clearly and effectively communicate information both orally and in writing
Humility: ability to honestly and openly communicate any mistakes or mishaps made and have the ability to learn from them.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Computer Skills: Knowledge of Microsoft Office preferred. Experience with CounterPoint preferred

WORK ENVIRONMENT and PHYSICAL DEMANDS
The work environment and physical demands listed below are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities.

• Work Environment: The noise level in the work environment is usually medium to loud. The shop can be cooler in the winters and in the summer, it can be hot. Outdoor work is expected. Work performed on water is also expected.

• Physical Demands: While performing the duties of the job, the employee is regularly required to stand, sit or crouch for extended periods of time and regularly required to walk. Employee regularly uses hands and fingers to touch, feel, handle. Employee regularly stoops, kneels, bend at the waist, and reaches. Employee is frequently required to speak and hear. Must be able to lift up to 50 pounds on occasion.