Retail Supervisor

The Arc Minnesota wants you! We are seeking someone who is connected and engaged in their community and enjoys building relationships with people of all backgrounds and experiences.

¡The Arc Minnesota lo está buscando! Buscamos una persona vinculada y comprometida con su comunidad, que disfrute de crear vínculos con personas de contextos sociales y experiencias diversos.

Arc Minnesota xav tau koj! Peb tab tom nrhiav qee tus neeg tuas tau sib txuas thiab sib koom hauv lawv lub zej zog thiab txaus siab los tsim cov kev sib raug zoo nrog cov pej xeem ntawm txhua cov keeb kwm thiab cov kev paub dhau los.

Arc Minnesota ayaa kuu baahan! Waxaan raadineynaa qof ku xiran oo ku hawlan beeshooda oo ku raaxeysta dhisidda xiriirrada dadka asalkoodu yahay iyo waayo aragnimada oo dhan.

Organization & Position Summary:

The Arc Minnesota promotes and protects the human rights of people with intellectual and developmental disabilities, actively supporting them and their families in a lifetime of full inclusion and participation in their communities. The Arc pursues lasting community change and connections that support people with intellectual and developmental disabilities and their families in creating a good life.

Be a Villager! For more than 30 years, thanks to shoppers, donors, and the team of staff & volunteers, Arc’s Value Village has provided funding for The Arc Minnesota programs and services, benefiting people with intellectual and developmental disabilities and their families. Our helpful staff is trained to provide excellent customer service in a fun, friendly, and clean shopping environment.

The Retail Supervisor is responsible for ensuring that all Guests (shoppers, donors, and volunteers) receive exceptional guest service. Provides hourly and daily supervision to teams of staff and volunteers in all areas of the thrift business. Supervisors must be skilled in the areas of training, giving direction and reviewing hourly staff performance. Supervisors are responsible for store operations in the absence of Assistant or Store Managers.

Compensation & Benefits:

• Generous time off policies such as sick time and floating holiday time, for full-time AND part-time team members
• Flexible schedules, because we understand the importance of your life OUTSIDE of the workplace
• Varied work responsibilities & development opportunities to GROW your career
• Wages STARTING at $17.00/hour
• The Arc of Minnesota proudly offers benefit options to employees working full-time AND part-time
• The opportunity to make a difference in YOUR community & and in the lives of Minnesotans with Intellectual and Development Disabilities

Major Responsibilities:

• Practices and trains, leads/coaches others to follow The Arc Guest Standards
• Pro-actively and positively responds to guest (volunteers, shoppers, donors) concerns and issues
• Provides accurate, current information about The Arc, Value Village, and policies
• Ensures quick assistance and information to donors at donation center
• Responsible to leads teams on scheduled shifts to ensure that daily goals (e.g., rack, box, sales) are understood and met
• Perform the job responsibilities of each position in sales, production, and general labor
• Serves as: opening/closing supervisor and handles workplace issues effectively
• Delegates daily work assignments to employees as needed
• Accurately handles all money transactions and activities; follows monetary policies
• Problem solves the use of store equipment and technology
• Trains employees in the job responsibilities of each position in sales, production, and general labor
• Leads sales and seasonal events as needed
• Prepares, writes, and leads employee performance reviews as assigned
• Screens and interviews prospective employees
• Provides leadership assistance for challenging (guest, loss prevention) situations as needed
• Responsible to monitor activity on the sales floor, in the production room and donation center to maintain safe conditions for guests and employees
• Arrives to work on time/completes assigned shifts with few exceptions
• Participates as part of a of the VV leadership team, placing a priority on teamwork and positive attitude

Qualifications:

• High School Diploma or GED Certificate preferred but not required
• 2-3 Years Retail Supervisory Experience preferred
• Able to communicate and effectively lead employees and engage with all guests (shoppers, donors, and volunteers)
• Competent with basic technology (Microsoft suite)
• Able to lift boxes and bags that weigh 30 – 50 lbs.
• Able to bend, stoop, stand and walk continuously throughout assigned work shift
• Able to work varied hours/days as business dictates

The above is intended to describe the general content of and requirement for the performance of this position. This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements.

The Arc Minnesota is proud to be an Affirmative Action/Equal Employment Opportunity employer.

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request an accommodation, contact Human Resources by phone at (952) 683-7973 or by email at archr@arcminnesota.org.