Retail Store Manager

What does the Store Manager do?

Under the leadership of the District Manager, directly leads the Merchandise Manager, Customer Service Manager, and all associates of a store. The Store Manager also leads the Support Lead, Freight Lead & Lead Cashier (if applicable) through the MM & CSM. The Store Manager is responsible for total store execution including but not limited to “Wow the Customer”, merchandising standards, operational procedures, operational controls, people development and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store. This means that you not only deliver in your role as the Store Manager, but you also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Manager is the leader of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business, control expenses, and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and outperform expectations

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Lead Sales Culture
• Model Five Below Values
• Trainer/Developer of Talent
• Communication
• Leaders of Change
• Ownership/Commitment
• Accountability/Delegation/Follow Up
• Planning/Time Management
• Goal Oriented
• Professionalism

Key Responsibilities:

• Responsible for Operational Execution and Total Store Follow Up

• Drives customer experience and sales goals
• Continually recruits, hires, trains, and retains associates and managers; identifies internal associate talent and provides opportunities for career path development
• Responsible for managing and executing overall store standards to be consistent with Brand Standards
• Drives overall profitability for store focusing on total store sales and expense control
• Responsible for ensuring the proper execution of all cash handling policies including opening and closing procedures; daily paperwork; and bank deposits
• Ensure compliance with all of the Five Below Standard Operating Procedures (SOP)
• Partners with District Manager and Human Resources for employee coaching / counseling, performance documentation and associate relations matters
• Reviews all corporate communications and prioritizes/plans accordingly
• Enter associate, management schedule into Kronos and approve
• The General Manager ensures weekly, monthly and annual payroll budgets are managed to plan
• Ensures clean and safe environment for associates and customers to include sales floor and back room, manager’s office and restrooms
• Authorizes register functions including post voids, returns and associate discounts
• Ensures Market Plan and other merchandise directives are executed
• Ensures the execution of company data integrity process and physical inventory

• Oversees successful receiving and stocking procedures are properly followed and maintained

• Partners with District Manager of any store related issues
• Ensuring exceptional customer service is executed by all associates through training for high levels of customer engagement and role modeling ideal behaviors

• Holds all associates accountable for their job responsibilities
• Responsible for Ad Sets and Follow up
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the District Manager, as dictated by store needs.

Essential Job Functions:

• Frequently operate computer and printer, and occasionally operate cash register
• Occasionally ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor directing associates and assisting customers, as well as to and from the back office

Minimum qualifications:

• High School Graduate or equivalent
• Minimum 3 years of management experience preferred
• Excellent verbal and written communication skills
• Ability to multi-task

• Creative thinking
• Ability to maintain composure under pressure