Retail Store Manager

Department: Store Operations
Status: Non-exempt | Full-Time
Title: Store Leader 2 - Hourly
Reports To: District Manager

Under general guidance, the Store Leader 2 is responsible for the successful leadership of store operations including building a successful team, driving for results, and achieving goals set for two store locations. As needed to achieve success, a Store Leader 2 is responsible for leading and motivating the sales team, managing the day-to-day operations of the stores, maintaining up to date promotional material and hiring/training new staff. Using elements of GameStop's
Buy-Sell-Trade Model, Operating Principles, and G.A.M.E. selling techniques, the Store Leader 2 ensures world-class customer service experiences for all of GameStop’s customers. This position supervises others including an Assistant
Store Leader, Senior Guest Advisors, Guest Advisors, and Seasonal Associates. The Store Leader 2 will always act in accordance with GameStop’s policies, practices, and core values. The ideal candidate must have a strong focus on customer satisfaction and meeting monthly sales goals, be an excellent communicator and demonstrate strong leadership and interpersonal skills.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Motivate the sales team to meet sales objectives and loss prevention goals through training and mentoring
• Hire, train, oversee and develop new store staff
• Coach and counsel associates; monitor and review results achievement; develop staff focusing on individual and team performance improvement
• Lead associates to drive a sales culture that maximizes both store’s profitability
• Lead by example, delivering excellent service to ensure high levels of customer satisfaction
• Resolve customer concerns and complaints in a timely, professional manner
• Ensure that visual and operational elements are consistent with company standards
• Protect company assets through effective inventory control and loss prevention practices

QUALIFICATIONS FOR EDUCATION AND/OR EXPERIENCE)

• Must be at least 18 years of agei
• High school diploma required; An Associate’s or accredited Bachelor’s degree preferred
• 3+ years of experience working in a retail sales environment; 1+ year of experience in a supervisory or managerial role

MINIMUM JOB SKILLS and ABILITIES

• Ability to lead in a fast-paced, rapidly changing multi- unit environment
• Excellent customer service, communication, and interpersonal skills
• Ability to work a rotating schedule, including nights and weekends
• Ability to follow instructions presented in written, oral or diagram form
• Ability to communicate effectively with others using spoken and written English; ability to speak and/or write in other languages a plus
• Must be able to work up to 44 hours per week

PHYSICAL JOB REQUIREMENTS

• Must be able to work alone, move throughout the store unassisted and stand for extended periods of time (8 hours or more per day)
• The employee must regularly lift and/or move up to 35 pounds
• Walk, use hands and fingers to handle small objects or controls, reach and stretch with hands and arms, balance, bend, stoop, reach with arms and hands, kneel and crawl, talk and hear, and climb on ladders
• Must be able to travel unassisted via car
• Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, the ability to look at the computer screen for extended periods of time and the ability to adjust focus

GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the

position’s purpose. GameStop will provide reasonable accommodations to qualified individuals with disabilities unless doing so would cause an undue hardship. i Unless prohibited by applicable law

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Experience:

• Customer service: 2 years (Preferred)

Ability to Relocate:

• Gurnee, IL: Relocate before starting work (Required)

Work Location: In person