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OverviewRetail Service Specialist AAA East Central currently has a full-time Retail Service Specialist opportunity available in our New Kensington, PA branch. The branch hours of operation are Monday through Friday 9 am – 5 pm and Saturday 9 am – 1 pm with availability to work overtime, as needed. We are looking for someone who will thrive in a sales and service environment by cross-selling and upselling products. This is an exciting opportunity in our branch network and ideal for candidates interested in working in a teamwork environment with AAA members. Responsibilities
Responsibilities include, but are not limited to:
Greet all members and customers, determine their need and provide Legendary Service;
Reach sales and service goals (and earn incentives!) for multiple AAA products and services;
Provide DMV vehicle license, registration and notary services;
Prepare TripTik® travel routings, marked road maps, tour books, and other travel-related materials;
Make hotel and car rental reservations for members, and provide travel destination information;
Issue passport photos;
Accept payments for the various products, provide accurate change and receipts; balance and reconcile cash drawer;
Perform additional job-related duties as assigned by management.
Qualifications:
Experience in retail sales, banking or similar customer service/sales environment;
Proven ability to exceed assigned sales or service quality goals;
Must be able to obtain and maintain valid notary license;
Ability to work overtime, including Saturdays;
Experience with Microsoft Office basics;
Ability to travel locally when necessary;
A high school diploma or GED;
Successful completion of pre-employment assessments, background check and drug screening.
Benefits: Extraordinary medical/dental/vision/life benefits. 401(k) Savings plan with company match. Tuition assistance. PTO for community volunteer programs. Wellness program. Employee discounts (membership, insurance, travel, entertainment, services and more!)
