Retail Sales Team Leader

You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you. A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself.

Overseeing the daily operations of the Sales floor team to secure a consistent product range presentation and customer shopping experience. • Provides a great IKEA shopping and brand experience to drive repeat visitation to the IKEA store by maintaining store merchandising standards and ensuring a great meeting with the customer. • Oversees the daily operations of the sales floor team in order to secure a consistent range presentation and customer shopping experience through ensuring a flexible, competent, and knowledgeable work force. • Hires, onboards and trains co-workers. Directs the overall selection, onboarding, coaching and development of co-workers. Creates individual development plans to secure succession. Manages resource planning, co-worker relations issues and performance and delegates responsibilities. • Drives sales by ensuring co-workers have the product knowledge, IKEA Concept tools, resources and home furnishing expertise to actively sell and meet commercial review standards. • Monitors and follows up on sales, supply, customer insights, and customer-centric KPIs to understand opportunities to improve. • Secures Sales Location Management (SLM) to ensure the optimal ASSQ is in place to meet the customer, and has the products available at all times for the customer shopping experience to thrive. • Secures execution of the commercial calendar, strategies and workbriefs by partnering with necessary stakeholders. • Secures planning and implementation of activities and add-ons throughout entire store and works with the ComCal and the Com&In team. • Handles issues raised by customers and co-workers in a positive and quick manner

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life! The hourly pay range for this role is $23.15-33.01 Whether you’re part time or full time, we offer competitive benefits and perks, such as medical and Rx*, dental, vision, 401k, meal deal, store discount, autism coverage, parental leave, pet insurance, education assistance and more.

3 years: • Experience working in a fast-paced, customer-oriented (service or retail) industry. • Experience leading and developing people, preferably in a retail environment • Experience in customer service, problem-solving and conflict handling techniques Physical Demand: • Must be able to lift, carry, push, pull, slide, or transfer (26-50 lbs) frequently. • Must be able to stand, walking, talking, typing, reaching, hearing, seeing, twisting more than (46%) of the time.

JOB TYPE – Permanent, Full-time BENEFITS ELIGIBLE? Yes HOURS – Open availability required including nights and weekends