Retail Sales Intern

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.

Position Summary

The Retail Sales Intern plays a pivotal role in supporting the organization's retail branch production functions. This position is designed to provide a comprehensive work-based immersive learning experience, primarily assisting Loan Officers with business generation, marketing, business development, relationship management, office administration, while also developing critical professional development soft skills essential for the early career talent. Tasks may include making calls on behalf of the originator, collaborating with internal and external partners, creating marketing collateral, database management, and professional in-person engagement leading to increased originator visibility.

Essential Functions

Marketing:

• Create content for Loan Officer Marketing, including, but not limited to social media posts, email newsletters, and new hire/accomplishments celebrations on various platforms.
• Collaborate on projects with graphic designers and compliance department, as needed.
• Create marketing materials and copy for social media accounts designed to general lead and loan production; collaborate with corporate compliance to get all information approved prior to distribution.
• Manage Loan Officer’s marketing calendar.
• Provide administrative support on marketing systems for Loan Officers.
• Assist with the coordination of branch and Loan Officer events, including industry trade shows, sales rallies, and educational events as needed.
• Oversees coordination of branch events which includes managing event vendors, creating and distributing deliverables and obtaining compliance approval.
• Prepare and send thank you cards to referral sources and new clients.

Business Development:

• Memorize call scripts to ease conversations.
• Cold call targeted leads made up of potential real estate agents, referral partners, past clients and/or recruits with the goal of setting appointments.
• Manage client and referral partner databased in Salesforce; provide metrics related to reported data.
• Schedule client and/or partner meetings and confirm appointments.
• Assist originator in appointment setting with prospective and new applications.
• Answer incoming calls and provide basic customer service.

Office Administration:

• Set and confirm appointments for the originator and manage calendar.
• Perform other duties and provided administrative support as needed.
• Assist with special projects as needed.
• Perform other duties as assigned.

Professional Development:

• Attend company-sponsored training to better understand Guild’s business model and expand mortgage knowledge.
• Present ideas and findings to a varied audience including staff and senior leadership.
• Attend professional development training to further develop career readiness skills.
• Attend enrichment events to engage with intern cohort.
• Engage in routine mentorship meetings with assigned program mentor.
• Receive robust feedback on performance from a varied audience of staff and senior leadership.
• Enhance professional selling and professional branding techniques.

Qualifications

• Must be a full-time returning Junior or Senior year student who has a declared major in Accounting, Management, Business Administration, Finance, Marketing, or related major at an accredited university.
• Have a cumulative GPA of at least 2.5 (verified by most recent transcript)
• Ability to manage multiple priorities, strong detail orientation and highly organized.
• Works with a strong sense of urgency and responsiveness.
• Passionate about delivering excellence in customer service.
• Demonstrated patience and professionalism when interacting with both internal and external customers.
• Proficiency with data entry, PDF software programs, Microsoft Word, Excel, and PowerPoint required.
• Ethical, with a commitment to company values.
• Excellent written and verbal communication skills and ability to work in a team environment.
• Demonstrated ability to prioritize, multi-task, meet deadlines.
• Ability to network and interact with others and build internal relationships.
• Proven success working in fat-paced, high-volume environments.
• Precise attention detail
• Excellent organizational skills and follow through.
• Ability to handle competing priorities effectively and within established timeframes.
• High level of integrity and trust; must be a team player with a selfless attitude.

Supervision/Authority Level/Project Management

• No direct or indirect reports.
• Apply sound judgment in execution of core job responsibilities.
• Travel: 0%

Requirements

• Physical: Work is primarily sedentary; general office mobility.
• Manual Dexterity: Frequent use of computer keyboard and mouse.
• Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
• Environmental: Office environment – no substantial exposure to adverse environmental conditions.

Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.

Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant’s geographical location.

Guild Mortgage Company is an Equal Opportunity Employer.