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Form of workJob Description
Who We Are: Founded in 1957, The Spice House is a purveyor of the finest spices, herbs, blends and extracts. Our customers range from renowned Michelin-star chefs to home cooks everywhere. For over 60 years we have curated our global network of premium growers and distributors in order to offer our customers unrivaled quality and selection. Our goal is to be the trusted resource for fresh flavors and shared culinary experiences in kitchens around the world. We have been featured in The New York Times, Food & Wine and Bon Appetit and named a favorite by celebrities like Gwyneth Paltrow, Alton Brown and Jesse Tyler Ferguson.
The Spice House is looking for a personable Spice Merchant (Retail Sales Associate) who enjoys food & cooking and has the confidence to interact with and guide customers through our spices and their uses. The ideal candidate will have retail experience, strong customer service skills, and will take the initiative to learn and discover more about our product. Employees will be scheduled about 2-4 shifts/week (8-16 hours), between the hours of 10am-6pm, weekends included. Additional hours may be available based on business needs, but are not guaranteed. This is a regular, long-term role (not a seasonal position).
Responsibilities:
- Provide excellent customer service in a specialty food retail environment
- Warmly welcome customers and assist them throughout their store visit
- Build rapport through conversation and honest recommendations about our spice products based around the customers preferences, needs and desires
- Complete customer orders through our POS and Web pickup system.
- Collaborate with fellow team members to keep the sales floor area and displays clean, organized, and restocked as directed by management
- Assist in maintaining the back stock room and setting up merchandise displays on the sales floor
- Minimum 1 year retail experience and/or relatable experience preferred
- Friendly, outgoing demeanor with a strong commitment to customer service - You genuinely like to connect with people!
- Ability to express oneself clearly and persuasively when connecting with customers and making sales
- Calm, professional and able to problem solve
- Must be able to lift up to 15 pounds, walk and stand for extended periods of time
- Must be willing to work weekends
- Willing to work between 8-20 hours per week, between the hours of 10am-6pm, weekends included.
- This is a regular, long-term role.
- Passion for food and flavor is a must!
Why The Spice House:
- We offer flexible hours and schedules between the hours of 10am and 6pm, 7 days a week
- You can make a huge impact as a key member of an emerging brand that’s disrupting how consumers gain access to the freshest spices
- You will work with a group of passionate team members that are driven to help home cooks and professional chefs alike create delicious food with the highest quality ingredients
- You’ll join a company that is passionate about its people and their development, with opportunities for trainings and advancement
- Employee benefits* for part-time employees include 401k with company match, paid time off, yearly bonuses, spice education and free spices monthly (*Program and eligibility rules apply)
Reports to: General Manager
Classification: Hourly, Non-Exempt (Employees must adhere to the assigned work schedule and be at the assigned station in the store at the start of their shift)
