Retail Sales Associates Ft & Pt Available

Title

Retail Sales Associate

Classification

Exempt, Part Time and Full time available

Salary Range

$18.50 - $20.00 based on experience

Reports to

Retail Manager - Diandra Rodriguez

Location

Ferry Building Marketplace

Date

February 20, 2024

Summary

A key objective of our Retail Service is maintaining the day-to-day operations of the Ferry Building Marketplace retail shop in San Francisco. Each store associate must provide excellent service to in-person shoppers, as well as coordinate direct pre-orders over the phone or via email for future pickup. This position must also ensure that sales goals are achieved and exceeded, customer service standards are upheld, and all operational procedures regarding inventory and pick-up services are followed.

Essential Duties and Responsibilities

Sales & Service

· Assist Sales Leads in achieving daily and annual sales goals.

· Deliver the highest levels of customer service. Build relationships, ensure customer follow-up, and promote retention.

· Salesmanship – ability to explain the various products to in–store customers.

· Assist customers with any product questions for in-store shopping or pick-up sale & service.

· Process all orders through in-store POS system: Shopify

Store Tasks

• Respond to company emails quickly and efficiently. Answer direct calls for order taking.

• Communicate clearly with customers, co-workers and RC management

• Ensure processing of pick-up orders accurately and on time.

Store Operations

• Oversee in store product up-stock, merchandising and cleaning throughout the day

• Oversee day-to-day pick-up operations of store including:

o Daily product assembly of internal Recchiuti and Marketplace pre-orders and in-person orders

o Opening and closing procedures

Required Knowledge, Skills, and Abilities

• Ability to communicate effectively in person and via phone/internet.
• Well-organized, deadline-oriented, flexible, and able to effectively prioritize and execute multiple tasks.
• Experience with Shopify, POS or equivalent software.
• Cashiering experience with Shopify, POS or equivalent system
• Strong retail experience in a customer-focused environment
• Strong computer skills – experience with MS Office a must.
• Well-groomed
• Fluent in English

Desired Additional Knowledge, Skills, and Abilities

· Experience with Microsoft Outlook and related computer programs

· Proficiency in working with various computer platforms a plus

· Experience working in a small, entrepreneurial company

· Ability to speak other languages a plus.

· Interest in artisan foods

Physical Demands

The essential functions of this position require consistent standing and the ability to lift 40lbs unassisted.

Work Schedule

This position’s workweek includes weekends. Additional hours will occur during peak holiday seasons.

When applying you must indicate if you are interested in Full time or part time.

Part time --- 3-4 shifts a week

Full time --- 5 shifts a week

Job Types: Full-time, Part-time

Pay: $19.00 - $22.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person