Address
Form of work
Salary****THIS ROLE MUST WORK AT OUR LOCATION IN PLANO, TX ****
THIIS IS NOT A REMOTE ROLE.
At Mercatalyst, We Are Event Driven Retail(R). We create exciting and engaging shopping experiences and deliver deep value through curated, exclusive deals on leading brand products across all major consumer product categories. Mercatalyst reaches millions of customers through our partnerships with famous TV personalities and shows using our family of websites including:
morningsave.com
meh.com
sidedeal.com
Join forces with a unique group of entrepreneurs who created the daily deal and who remain innovative, creative, and resilient. We're always looking for like-minded people to enrich our company culture and our brand. We offer a unique and exciting experience, and we are looking to add talent to our team today!
Job Description & Responsibilities
Let’s face it: sometimes when people write customer service, they aren’t the most rational or pleasant. Mercatalyst needs resilient, diplomatic, patient, thick-skinned people who maintain perspective and a sense of humor to address, resolve, and/or defuse customer comments, questions, and complaints.
We need people who can respond to inquiries and feedback quickly, problem solve in a professional manner, hunt down where there are issues, keep track of when they’re happening, and help narrow in on the causes and solutions. A good customer support representative can solve customer issues. A great one can help prevent them from happening in the first place.
Success Looks Like:
- Comprehending and empathizing with customer comments, concerns, and complaints;
- Composing email responses that are grammatically correct, clear, concise, and reflective of Mercatalyst’s community tone and style;
- Responding when appropriate with warmth, wit, and humor as a real person instead of a corporate drone;
- Following Mercatalyst’s policies when deciding on solutions for customers;
- Collaborating with other departments (warehouse operations, merchandising, sourcing, etc.) to communicate issues and coordinate responses;
- Working efficiently and quickly to maintain productivity and reasonable response times;
- Tracking customer issues to help report on patterns and trends, and tagging cases for metric tracking and future report building
- Assisting customers with in person purchases
- Assist with product as necessary
Skills, Experience, & Education
- High school or equivalent
- 2+ years’ experience in customer service, preferably in internet retail / e-commerce business
- Excellent writing skills & command of proper grammar
- Are a problem solver - You take responsibility and ownership of customer concerns and do your best to fix them
- Excellent computer / internet skills
- Experience with spreadsheets, especially Google Docs
- Familiarity with Salesforce and ZenDesk
- Able to work from 30-40 hours/week including one weekend day
Job Type: Part-time
Pay: $20.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
Experience level:
- 2 years
Weekly day range:
- Monday to Friday
- Rotating weekends
Work setting:
- In-person
Application Question(s):
- This role includes communicating via email with customers in addition to waiting on customers in the store. Are you comfortable resolving issues and corresponding to customers in writing?
- Are you willing to work a schedule that would possibly be until 7 in the evening? Would you work a schedule that includes a Saturday or Sunday? Example: Tues - Sat or Sun-Thurs
Experience:
- email/written customer service: 2 years (Preferred)
Work Location: In person
