Retail Sales Associate / Customer Service

Overview:

Overview

Elements Massage - Kildaire Farm Rd is a new studio within Cary, NC. We provide a friendly, client focused environment where team members have opportunities to grow in their role and with the brand. You will have the opportunity to be a part of a team whose mission is to foster a culture of wellness and improve the lives of our clients and team members. We will provide everything needed to support you as a team member as well as a professional atmosphere.

Benefits

• Competitive Pay - $15 - $20 / hour
• Monthly bonus opportunities based on Elements Wellness Program membership sales
• PTO for full time (40 hrs per week)
• Training and Career Advancement Program (opportunity to increase hourly compensation)
• Elements branded apparel for work (2 branded shirts)
• Free monthly massage
• Quarterly team events

• Face of Elements Massage - Kildaire Farms Rd, whether on the phone or in the studio providing service with a smile and setting the tone are vital.
• Create an exceptional massage experience for every client every time they enter our studio.
• Informing all clients about the benefits of the Elements Wellness Program and influencing clients to join.
• Ensuring the client appointment paperwork and payment process is seamless.
• Following-up with clients telephonically regarding their upcoming visits and clients who have not visited the studio regularly.

• The right candidate must have a great personality, be social and inviting, establish relationships quickly and know how to influence.
• Listening to client needs is paramount. The little details can improve the experience for the client.
• Being driven and proactive are critical for this role.
• Must be able to listen to client objections and deliver solutions to those objections.
• Customer service experience is preferred, however not a requirement.
• Previous experience with POS (Point of Sale) systems is preferred, however not a requirement.

Once the studio is in a position financially, we will provide the following benefits (estimating end of 2024):

• Medical Insurance
• Dental Insurance
• 401K

Legal Disclaimer: ©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.