Responsibilities:
- Welcome and professionally engage every guest to ensure guest expectations are met and the
- Company’s brand image is properly represented.
- Follow the Company’s sales approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Ask questions and listen to guest needs; provide options and advice on meeting those needs. Perform product presentations, attempt to close each sales opportunity and add on additional items and extended warranties to the sale.
- Contact customers after product delivery to ensure total satisfaction and establish next steps to continue to serve the guest in their home furnishing needs.
- Complete post-sales order entry and administration processes.
- Complete showroom floor recovery processes throughout the day.
- Continuously improve sales performance by using available learning tools and sales programs.
- Develop and maintain high levels of knowledge of Company products, promotions and store sales functions.
- Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
- Learn the home furnishings industry to establish a strong understanding of the Company’s products and their positioning in the marketplace.
- Maintain reliable attendance.
- Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
- Complete other assignments and special projects as requested.