Retail Sales Associate

Ashley Furniture is a privately held company with over 75 years in business. We wouldn’t be the World’s Largest Furniture Manufacturer without those that make us One Ashley. When you join the Ashley Furniture team you are joining the history and the future of furniture

Position Summary:

Our Ashley Retail Sales Associates transform store guests into loyal customers. When guests enter the store, you’re the person who guides them. As the expert on home furnishings, you create inspiration, enthusiasm, and excitement about Ashley’s products. You help our guests discover the styles that reflect their lives and help them design rooms they will love to live in. This is an excellent opportunity for an entrepreneurial, focused, and ambitious sales professional who has a passion for lifestyle retail and thrives in a fast paced, high-energy environment.

At The Ashley, we’ve created a work environment that supports what drives you personally and professionally. Our Retail Sales Associate culture that is inspiring and fulfilling. Flexible work schedules, world-class training, and benefits that don’t just say we care but demonstrate it!

Make some serious cash – not only do we provide our Retail Sales Associates with a good salary, but also significant rewards in terms of incentive dollars.

Hourly Rate: $20.00 per hour 60-day training then $15.50 plus incentives

Primary Job Functions:

To be a successful Retail Sales Associate at Ashley, you must be someone who:

• Is outgoing, friendly, and easy to talk to
• Gets charged up by interacting with others
• Conveys information in a way that inspires action
• Gets excited by developing and sharing fresh ideas
• Thrives in an environment that rewards for delivering world-class service and delighting our guests
• Provide outstanding service experience for every customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company brand image.
• Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
• Resolve customer issues with minimal supervisor.
• Assist with store opening and closing procedures including cash balancing and daily checklists.
• Assist with inventory and loss prevention processes. Participate in the bi-annual inventory process.
• Perform other duties as assigned by management.

Requirements & Qualifications:

• Legally authorized to work in the US
• At least 18 years old
• High School Diploma or equivalent
• 2 years’ customer service and/or sales experience
• Ability to lift over 25 lbs. with or without reasonable accommodation
• Ability to transport loads of 40 lbs. with or without reasonable accommodation
• Ability to work flexible hours, including weekends and Holidays
• Demonstrate Ashley’s Core and Growth Values in the performance of all job functions
• Maintain reliable attendance
• Thrive in a team environment

Summary:

Responsibilities:

• Welcome and professionally engage every guest to ensure guest expectations are met and the
• Company’s brand image is properly represented.
• Follow the Company’s sales approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Ask questions and listen to guest needs; provide options and advice on meeting those needs. Perform product presentations, attempt to close each sales opportunity and add on additional items and extended warranties to the sale.
• Contact customers after product delivery to ensure total satisfaction and establish next steps to continue to serve the guest in their home furnishing needs.
• Complete post-sales order entry and administration processes.
• Complete showroom floor recovery processes throughout the day.
• Continuously improve sales performance by using available learning tools and sales programs.
• Develop and maintain high levels of knowledge of Company products, promotions and store sales functions.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
• Learn the home furnishings industry to establish a strong understanding of the Company’s products and their positioning in the marketplace.
• Maintain reliable attendance.
• Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.
• Complete other assignments and special projects as requested.

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset”, and once you join our team, you’ll learn from the best in the business.

Apply today and find your home at Ashley!

Compensation: 60-day training hourly rate upon hire = $20.00 to $20.00. Following the training period, this position pays an hourly rate of $16.00 - $16.00. This position is eligible to earn weekly, and monthly incentives based upon sales. Incentive amounts range from 2% to 15% and differ based on product types.

Profit sharing is available to eligible employees; this discretionary program is dependent on the profitability of the company.

Benefits: When you join our family, you are eligible to participate in our comprehensive benefits programs which includes Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays, 80 hours paid vacation and 40 hours of California Paid Sick Leave. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.