Retail Operations Supervisor

RetailData partners with the largest retailers in the world to provide competitive intelligence solutions. With consumers dynamically shifting their purchasing patterns between the various in-store and e-commerce sales channels, we are perpetually innovating new solutions and products to meet client needs. Our industry-leading expertise in price, assortment and promotional data sets, in conjunction with our expansive technology and analytics platforms, has positioned us perfectly to help retailers navigate these unprecedented retail changes.

About the Role:

The Retail Operations Supervisor is responsible for managing the specialized work performed by Research Associates to ensure satisfactory completion of client requirements.

 What You’ll Do:

• Effectively works with Data Curation & Delivery Team, Operations Team, and Research Associates as a solutions-focused leader supporting the overall goal of client satisfaction.
• Responsible for all District outcomes and results.
• Provides timely updates to the Data Curation & Delivery Team regarding any potential issues on audit delivery, timeliness, completeness, or accuracy.
• Maintains appropriate Research Associate staffing levels to complete client schedules, including ad hoc special projects, without incurring significant labor costs such as overtime, drive time, and mileage.
• Schedules work for all Research Associates in District and meeting labor requirements for special/ad hoc requests.
• Motivates and engages Research Associates through texting, telephone calls and email.
• Ensures weekly/monthly/quarterly/yearly schedules and metrics are met.
• Follows up with Research Associates and enters job monitoring notes for all late or pending audits.
• Manages Research Associates performance by providing regular feedback, coaching and corrective action when needed.
• Works closely with administrative departments within the organization to ensure all policies and procedures are administered and followed.
• Other duties as assigned.

 What You’ll Need:

• Degree in Business Management or another related field; and
• Minimum of 5 years operational and supervisory experience; or
• Bachelor’s Equivalent combination of education and experience.
• Retail industry knowledge/experience.
• Excellent problem-solving abilities, written and verbal communication skills.
• Ability to prioritize work and multi-tasks in a demanding environment with minimum supervision.
• Must be flexible and quick to adapt to changes.
• Excellent time management and organizational skills required.
• Experience in managing people and directing workflow required.
• Strong computer skills (Microsoft Word, Excel, Power Point, Outlook).

 Supervisory Experience:

The Retail Operations Supervisor will oversee a team of Research Associates; the number of employees supervised varies. Team size varies depending on territory and evolving client demands.

 Extent Of Public Contact:

Occasional contact with external clients.

 Working Conditions And Physical Demands:

• Normal 40-hour workweek – Monday through Friday.
• Frequent additional hours required.
• Infrequent overnight travel may be required.
• Position is based in our Glen Allen, VA Corporate Office.
• Hybrid schedule - Tue/Wed/Thu on site.