Retail Operations Coordinator

BlueStar Resort & Golf - Central Services Main Office
BlueStar is a boutique management firm focused on supporting developers, asset managers, and community Boards in the successful operation of their resort and golf amenities. Our expertise is in all aspects of hospitality management, including golf, spa, food & beverage, community clubs, and more, particularly in active adult or age-qualified residential communities. We also provide full-scale landscape services in some locations. Our portfolio spans literally from coast to coast, with many beautiful locations in between.
Where: Located in Scottsdale, Arizona
Pay: $20 per hour
Benefits:
New full-time team members working 30 hours or more per week, will be eligible for the Company medical, dental and life insurance plans the first of the month following the first day of full-time employment.
Full-Time team members are eligible to accrue Paid Time Off ("PTO") in accordance with the Company policy at a rate of 120 hours per year.
Full-Time team members are eligible for 7 paid holidays annually.
All team members 21 years and older are eligible to participate in the J.F. Shea Co., Inc. 401(k) plan after completion of 60 days of service
POSITION OVERVIEW:
The Retail Operations Coordinator for BlueStar Resort & Golf is a key member of the Retail Operations team. As part of your daily responsibilities as the Retail Operations Coordinator, you'll be expected to be reliable, have an eye for detail, and be customer service oriented. You should be able to work in a flexible environment and be adaptable to learning systems like our e-commerce platform, our website content system, and the Microsoft Office suite. This position reports to the Director of Retail.
KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Understand the sales goals and assist in achieving targets for retail revenues.
• Proficient operation of computer programs such as basic shipping software, Microsoft Office (specifically Excel and Word), online e-commerce platforms such as Shopify, etc.
• Attending to detail of data integrity while completing multiple tasks.
• Fulfill online customer orders accurately and efficiently.
• Respond to customers, review, process, and restock returns and exchanges.
• Communicate clearly and with correct grammar and punctuation, both in a written fashion and verbally.
• Organize inventory, receive shipments, distribute, and bill accordingly.
• Follow proper inventory and purchasing procedures.
• Run and review retail reports.
• Participate in marketing promotions and sales strategies.
• Provide administrative assistance, as requested; vendor follow ups and purchase orders.
• Possible local travel to support with merchandising and special events.
• Other duties and responsibilities may be assigned as needed.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills, including the ability to lead, cooperate, and motivate.
• Ability to work independently at times.
• Must be a role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• One to three years' retail and/or marketing experience is preferred, in an active office environment.
• High School diploma or equivalent preferred.
• Computer literate with proficiency in Microsoft Office, basic shipping software, and online e-commerce platforms such as Shopify.
• High attention to detail for data integrity and aesthetics for the e-commerce site.
• Skilled in attentive customer service and responding to guest concerns.
• Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of customers.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, portions, and percentages.
• Must demonstrate initiative-ability to think, work, and make independent decisions, based on sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• Valid driver's license is required

WORK ENVIRONMENT:
This position operates in a professional indoor office environment and routinely uses standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate. Monday thru Friday, 30-40 hour work week, no weekends!
PHYSICAL DEMANDS:
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is regularly required to hear, see, speak clearly, and understand the speech of another person, sit, stand, and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 50 pounds.
ABOUT BLUESTAR
BlueStar is a boutique management firm focused on supporting developers, asset managers, and community Boards in the successful operation of their resort and golf amenities. Our expertise is in all aspects of hospitality management, including golf, spa, food & beverage, community clubs, and more, particularly in active adult or age-qualified residential communities. We also provide full-scale landscape services in some locations. Our portfolio spans literally from coast to coast, with many beautiful locations in between.
BlueStar was formed in 2005 as part of an effort by Shea Homes - and particularly its renowned Trilogy® brand - to better control the delivery of the lifestyle and amenities in the communities. Since its inception, BlueStar has played a critical role in making Trilogy the gold standard in the active adult segment, a distinction cemented by its numerous "Best of" designations from J.D. Power and others.
Over the years, BlueStar has evolved to provide services to clients outside of the Shea portfolio, to the point today where the portfolio is balanced with Shea and non-Shea projects. Regardless of the client though, the nearly 130-year history of the J.F. Shea family of companies stands behind every promise BlueStar makes.
Our goal is to provide a turnkey amenity management solution to all our clients, be they developers, HOA Boards, or individual owners. We believe that, when partnered with the right group of clients, we create a better experience for Members and guests, and that these experiences drive success not just in the amenities, but in all elements of the project/community.
BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER