Retail Innovation Manager

Description

Remote : This position does not require employee to be on-site full-time to perform most effectively. The employee’s role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency. Relocation may be provided.

Candidate must live or relocate to the following states: Texas, Oklahoma, Kansas, Nebraska, New Mexico, Missouri, Arkansas, Louisiana.

The GM Retail Innovation Manager ’s role (formerly Future Retail Development Manager role) is to lead and support the GM Divisions’ Field Teams in implementing and evolving the Sales & Services Retailing Model to bring about an industry-leading experience for both our Dealers and Customers.

Reporting to the Sr. Manager – Retail Innovation Team, Director – the GM Retail Innovation Manager (RIM) EV Specialist is responsible for:

• Leading a small team responsible for Digital Retail Platform (DRP) implementation at BAC level in a defined geographical area (People Leader Skills Development Opportunity)
• Guide dealers through DRP Implementation process including gathering key information and confirming dealership’s ability to utilize platform
• Inform dealers and divisional field personnel of DRP Implementation progress and key areas such as training.
• Facilitating Field and Regional Office employee immersion into Future Retail Model including DRP Integration
• Facilitate the introduction of Mobil Service+
• Facilitate the introduction of Vehicle Ordering and Distribution utilization of Fulfillment Centers
• 30% travel to dealers within the region - company vehicle provided

Additional Description

Leadership Behaviors:

• Driven sales, service, and marketing professional that excels in a fast-paced, dynamic environment
• Proven track record of driving positive change in sales, service, marketing or CX fields
• Builds and maintains strong relationships including senior leaders

• Strong problem-solving and communication skills
• Proficient and proactive communicator along with strong time management and ability to prioritize
• Highly analytical with strong attention to detail
• Comfortable working with data, analytics and developing executive reporting
• Strong presentation skills – ability to create and deliver effective business briefings

Background/Experience:

• Bachelor’s degree - Preferred or equivalent experience
• 5+ years of sales and marketing experience (multi-discipline, field, corporate)
• experience managing cross channel programs
• experience interfacing with automotive dealers
• Customer experience focused initiatives
• Reporting, data and analytics
• Knowledge / Experience working in EV ecosystem
• Project management experience (preference)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us 

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

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Diversity Information

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers.  We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire

Equal Employment Opportunity Statement (U.S.)

General Motors is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.  

Accommodations (U.S. and Canada)

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us Careers.Accommodations@GM.com or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.