Retail Floor Supervisor

Excellent opportunity for experienced and customer service focused Retail Floor Supervisors!

The Smithsonian Museum Retail Stores are currently seeking experienced and customer service focused Full Time Retail Floor Supervisors to drive sales, deliver world class customer service to our guests from around the world, and assist with successful daily operations in our Retail Stores.

Duties and Responsibilities include:

• Assists store management team with driving sales to achieve sales goals through visibility, strong merchandising acumen and outstanding customer service.
• Models and provides courteous, professional and knowledgeable service. Leads by example, coaches in the moment and provides real time feedback.
• Assists in opening and closing the store, as well as cash control operations.
• Performs basic cleaning, ensures appropriate stock levels on the sales floor, and maintains appropriate signage.
• Leads team of retail associates in absence of Area Manager to ensure sales goals are met, assignments are completed in a timely and accurate manner, and schedules are followed.
• Participates in the training of new retail associates and provides guidance and information as necessary.
• Resolves visitor complaints and special needs situations, referring those of a more complex nature to higher-level management.
• Assists Manager to ensure merchandise presentation standards are maintained. Ensures proper inventory control procedures are followed and assists with Physical Inventory.
• Supports a variety of museum events and activities.
• Conducts daily staff meetings in the absence of the Manager to motivate employees and exchange information.
• Operates and maintains business unit computer systems (POS cash registers, ticketing systems), maintains supplies, and reports any technical issues.
• Monitors sales, refunds and exchanges. Conducts returns, exchanges, voids and other ancillary cash handling functions.
• Suggests improvements that will enhance the security, appearance, and profitability of the business unit location.
• Assists in processing incoming merchandise to facilitate replenishment.
• Selectee may be required to work at other museum locations as needed.

Qualified candidates will have solid experience and a proven track record in the following:

At least 1 year of supervisory, key holder, or management experience in a high-volume retail or similar environment

• Visual Merchandising and Inventory Control
• Store Opening and Closing
• Cash & Asset Management
• Sales and Customer Service Leadership
• Knowledge of Microsoft Office Suite

Applicants must be available evenings, weekends and holidays, have the ability to lift up to 25 pounds, and be able to stand for long periods of time.

Salary: Up to $45k annually, commensurate with experience.

TO APPLY: Include a resume with cover letter letting us know why you be a great addition to our team!

We offer amazing benefits, flexible schedule, and a terrific work environment.  Benefits include Health, Dental and Vision Insurance, Life Insurance, Annual and Sick Leave, 403b Retirement Program, Commuter Assistance Subsidy to help with mass transit expenses to and from work.

The Smithsonian Institution is an Equal Opportunity Employer and values and seeks a diverse workforce. Join us in "Inspiring Generations through Knowledge and Discovery."

Employment will be contingent on the successful completion of a pre-employment background check and subsequent background investigation for a position designated as Low Risk. All employees are required to serve a one-year probationary period and participate in direct deposit for salary payment. Selectee must be U.S. employment eligible without sponsorship. Candidates selected for interview may be given a retail math skills test.

Relocation is not paid. No phone calls, please. This is not a federal position. Due to the high volume of applications for Smithsonian vacancies, only candidates selected for interview will be contacted.

Employees and visitors to the Smithsonian are encouraged to wear a mask while in indoor spaces.