Address
Form of workJob Overview:
With a role as a Counter Manager in the Macy's Cosmetics Department, you will be responsible for supervising the complete operations of a cosmetics line, including developing a team of highly productive Beauty Advisors. Additionally, you will make one-on-one connections with customers to learn their sense of beauty and style, develop your artistic side through customer consultation and make-up and product application, and attain a sense of accomplishment when your skills combine with your passion for beauty to reach personal and team sales goals. Perform other duties as assigned.
Macy's uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy's may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy's schedule options are available during the interview process.
Essential Functions:
- Recruit, train, coach, motivate, and develop new and incumbent associates on company policies and procedures, product knowledge, and personal and department productivity goals
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
- Review advertising calendar and ensure proper execution of events
- Communicate credit goal specifics and expectations
- Monitor associate productivity levels and provide coaching and feedback
- Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs) through delegation to self and staff
- Develop and implement business driving events to achieve department goals
- Supervise proper presentation, organization, storing, and replenishment of stock
- Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
- Alert Sales Manager of needs and concerns of the business and staff
- Communicate regularly with vendors, planners, distributors, and buyers regarding stock needs, customer preferences, and special events
- Be in compliance with all hygiene standards
- Regular, dependable attendance and punctuality
Qualifications and Competencies:
- High School Diploma or equivalent required
- 1-2 years related experience
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Essential Physical Requirements:
- Position requires prolonged periods of standing/walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift/move up to 25lbs
