Retail Associate

About Postscript:

Postscript is a new concept kitchen, roastery & marketplace serving nourishing food and drink prepared on-site, up-front & center. We are working to create a local institution committed to producing and showcasing the best seasonal produce and carefully curated selection of local products available. We are committed to diversity, equity, and inclusion in all aspects of our business, from purchasing to staffing to customer relations.

We strive to provide friendly and engaged service to give our guests the space to connect with their community. We take on the challenge of breaking down barriers to make the complete experience accessible to whatever degree our guests choose to engage. 

Retail Associate Summary:

As the Retail Associate, you will strive to deliver an exceptional hospitality experience, acting as a beacon of product knowledge, and keeping service and sales flowing in our busy marketplace section. You have a passion for specialty goods, are knowledgeable about related products and equipment. You understand the fundamentals of retail sales and support the team with a desire to learn and provide the best service possible. Hospitality and service are important to you. We have high expectations and so should you. Innovation, fearlessness, and thoughtfulness are the foundation that create a high level of professionalism in every aspect of the Postscript experience. 

Primary roles of the Retail Associate:

• Create a welcoming environment.
• Work quickly and efficiently.
• Engage positively and enthusiastically with guests.
• Maintain open communications with teammates.
• Understand product pairings, suggestions and beer and wine fundamentals.
• Commit to sensory development.
• Cleaning equipment such as POS and retail shelves
• Restocking retail shelves and developing order lists.
• Building online orders to be shipped.
• Maintain proper rotation and dating of prepared food items.
• Follow HACCP guidelines to ensure food quality and safety.
• Complete other duties as assigned by management.
• Merchandising.
• Opening and closing procedures. 

• Model and apply the employee handbook and code of conduct equitably.
• Teach, mentor, and inspire (and be inspired by) all cafe employees.
• Respond proactively and positively to challenges in production.
• Maintain professionalism with attire and enforce team hygiene standards.
• Help build and maintain positive relationships between the back and front of the house.

The aesthetic and overall cleanliness and condition of the coffee bar and storage areas  is an essential part of our customer & employee experience.

As a Retail Floor Associate, you are responsible to:

• Ensure cleanliness and proper maintenance of your workstation, including and not limited to retail floor, bar tops, storage space, etc.
• Work with Management to ensure the retail floor is cleaned and serviced regularly. 
• Ensure that the facility is both clean and in compliance with health department requirements.

Team member qualities: 

• Honesty and integrity
• A passion for work and knowledge of food and beverage. 
• A strong and committed work ethic with an ever-present enthusiasm. 
• A true team player with the ability to lead an entire team and take pride in teaching others.
• A proactive leader always going above and beyond.
• An eye for detail, cleanliness, and organization.
• Ability to multitask under pressure with a smile.
• Humility and the constant desire to learn and seek improvement.
• Ability to make appropriate decisions in adverse situations
• Willingness to question, bring ideas to the table, and to make changes to be the best we can be.

Requirements:

• Previous coffee or specialty foods/hospitality experience.
• Demonstrate a passion for coffee, tea and specialty goods.
• Maintain a current Serv-Safe or equivalent Food handlers’ certificate.
• Availability to work shifts, early mornings, evenings, public holidays, and weekends.
• On occasion you may be required to work more than 40 hours per week as required.
• Ability to lift 40 Lbs.
• Accurate cash handling skills.
• Stocking and inventory skills.
• Repetitive bending, twisting, reaching, climbing, pulling, pushing, lifting, and grasping.

Compensation:

Our goal is complete and total customer satisfaction. But to effectively care for our customers, we must first care for ourselves. That all starts by supporting our employees with a living wage, training and support, professional development, health, and well-being. 

Compensation: Starts at $22.00/hr. Depending on experience.

• Medical Insurance
• 401K (after 6 months)
• Employee Discount
• Tips
• Paid Time Off
• Shift Meal
• Free Coffee

This position is an hourly position, and as such, you may be required to work mornings, evenings, weekends. This position is open and available immediately. 

Send your resume and intro letter to; [email protected]. This job description generally describes the roles and responsibilities intended for this position; however, responsibilities may change from time to time depending on the needs of the business. Job seekers that are eligible for the position will receive additional information via email or phone. Please do not call us with further questions about the job.

Postscript is an equal-opportunity employer. All elements related to the hiring, promotions, assignments, or privilege of employment are based on individual merit, performance, competency and the needs of the business. We do not discriminate based on age, ancestry, race, color, disability, exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, religious creed, sex (includes pregnancy, childbirth, and related medical conditions), and sexual orientation.